Summary
Overview
Work History
Education
Skills
Timeline
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Troy Morrell

San Tan Valley,AZ

Summary

Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training.

Proficient Assistant Store Director with 5 years of experience. Adept at managing shrink and fixing store displays quickly and efficiently. Accomplished at training staff and leading by example with extensive knowledge of retail sales and excellent customer service.

Overview

9
9
years of professional experience

Work History

Store Manager

Five Below
Casa Grande, AZ
01.2022 - Current
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Assessed operational efficiency of the store's departments.
  • Updated POS system with new products and promotional offers.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored inventory levels and placed orders to restock shelves.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Store Manager

99cents only Store
Phoenix, AZ
06.2018 - 02.2023
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.

2nd Assistant Store Director

Bashas'
Phoenix , AZ
09.2016 - 01.2022
  • Enforced company procedures and protocols.
  • Fixed displays and other floor setups.
  • Helped manager determine training and organizational needs.
  • Filled in for other employees to maintain workflows.
  • Helped customers with special requests.
  • Reported day-to-day store functions to supervisor.
  • Dealt with customer complaints and rectified product and service issues.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Helped each team increase business with improved approaches to planning and product line management.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.

Store Manager

General Dollar
Phoenix, AZ
03.2015 - 09.2017
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.

Education

High School Diploma -

Coronado High School
Scottsdale, AZ
05.2001

Skills

  • Employee supervision
  • Recruitment and hiring
  • Shrink management
  • Floor display designs

Timeline

Store Manager

Five Below
01.2022 - Current

Store Manager

99cents only Store
06.2018 - 02.2023

2nd Assistant Store Director

Bashas'
09.2016 - 01.2022

Store Manager

General Dollar
03.2015 - 09.2017

High School Diploma -

Coronado High School

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Troy Morrell