Troy Moss
Mounds
Summary
Experienced technician known for enhancing system efficiency and reliability. Proven leader in technical troubleshooting with strong preventive maintenance expertise. Holds advanced certifications and licenses in mechanical and electrical systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician Foreman
Emergency Power Systems
Tulsa, OK
06.2021 - Current
- Diagnosed and repaired power generation systems, ensuring operational efficiency and reliability.
- Conducted routine maintenance on generators to extend service life and prevent breakdowns.
- Trained new technicians on equipment handling and repair processes, fostering a knowledgeable workforce.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Generator Systems Installation and Service Manager
Airco
Tulsa, OK
07.2015 - 06.2021
- Supervised team of 15
- Directed daily operations to ensure service excellence and customer satisfaction.
- Implemented process improvements to enhance workflow efficiency and reduce response times.
- Trained and mentored staff on best practices for service delivery and problem resolution.
- Collaborated with cross-functional teams to streamline communication and operational processes.
- Managed inventory levels, ensuring availability of parts and supplies for timely service execution.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
High School Diploma -
Beggs High School
Beggs, OK12-2018
Skills
- Technical troubleshooting
- Preventive maintenance
- System diagnosis
- Equipment installation
- Team leadership
- Project management
- Inventory management
- Safety compliance
Certification
- Electrical Generator Service Association journeyman license
- Kohler Industrial Service Technician Level 2 Certifications
- Kohler Residential Service Technician Certifications
- State of Oklahoma Electrical Journeyman license. Pending
- Previous American Fence Association journeyman license
- 20+ years mechanical and electrical hands on experience
Timeline
Service Technician Foreman
Emergency Power Systems
06.2021 - Current
Generator Systems Installation and Service Manager
Airco
07.2015 - 06.2021
High School Diploma -
Beggs High School