Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Myers

Dallas

Summary

Dynamic Engineer with extensive experience at Atos, excelling in equipment maintenance and network troubleshooting. Proven track record in incident response and documentation management, enhancing operational efficiency. Adept at vendor coordination and project scheduling, fostering team collaboration to achieve high-quality results in critical environments. Committed to delivering exceptional customer service and technical solutions.

Overview

13
13
years of professional experience

Work History

Engineer Level 3

Atos
06.2021 - Current
  • Install Uninterrupted power supplies for network equipment.
  • Maintain, upgrade and replace UPS batteries and hardware.
  • Ensure all network gear has proper power cables and power configurations.
  • Install, configure and maintain network communication cards in all units.
  • Diagnose and repair or replace failed equipment.
  • Respond to on-call incidents for failed or none responding equipment.
  • Documenting new or upgraded equipment with photos, documents and websites.
  • Scheduling, escorting and supporting contractors during installations and remodel.
  • Scheduling and supporting vendors for our preventive maintenance contracts.
  • Documenting and updating services such as ServiceNow, Solarwinds, DeTrack and PowerIQ.
  • Maintaining and ensuring the physical security of our network environments.
  • Supporting teams with hardware installations, power configuration and decommissions and incidents that have power or communication issues in physical locations.

Head Coach

Plano East High School – Ice Hockey
10.2015 - Current
  • Develop and implement a plan to start a new Varsity level program.
  • Teach a range of hockey-specific skills in a clear, organized manner.
  • Maintain knowledge of all rules, game procedures and player safety protocols.
  • Enforce deadlines on and off the ice.
  • Develop player communication skill with positive verbal encouragement.
  • Generate detailed practice plans and game plans designed to improve players.
  • Critique players based on their strengths and weaknesses.
  • Manage 2 assistant coaches who work under my instruction.
  • Display and teach leadership qualities.

Data Center Operations

NTT Data
01.2019 - 06.2021
  • Create documentation for new procedures.
  • Update and label new construction for floor plans.
  • Ensure the building is up to standards and free of leaks, damage and potential threats.
  • Work heavily with ServiceNow for ticketing and reporting.
  • Use of Solarwinds, DeTrack and PowerIQ to monitor datacenter activity.
  • Perform tracking of all testing, maintenance and projects performed in and around the data center.
  • Decommission of hardware, confirming IP, SN and locations before removing hardware from rack.
  • Performing a high quality access control for the data center and many other offsite locations.
  • Investigating outages in the data center for network and storage teams.
  • Perform temperature and usage readings for the PSU equipment utilized by the data center.

Hockey Operations Manager

Dallas Stars – Star Center
04.2017 - 12.2018
  • Created and implemented new processes to simplify league registrations.
  • Cross verified player statistics and information across Dallas Stars and USA Hockey system platforms.
  • Onsite point of contact for IT related issues.
  • Handled installation and quick fix for rink electronics and technology.
  • Diffused escalated issues related to rink scheduling, technology and customers.
  • Brand ambassador for StarCenter Richardson as the face of the Hockey Department for all Leagues and public programming.
  • Interview, hire, train and manage all hockey coaches in the Richardson facility.
  • Handle all staff scheduling for hockey programs.
  • Open and close the building as the manager on duty.
  • Handle all customer registrations and payment collection for leagues, programs and memberships.
  • Handle all customer complaints, written and verbal.
  • Manage all employees and managers as the ‘Manager on Duty’ during shifts.
  • Implemented organization and structure to the building as well as innovative and simplified processes/procedures.
  • Reviewed and handled all accounting/budgeting reports with the General Manager.

Facility Operations

Dallas Stars – Star Center
10.2015 - 04.2017
  • Maintained ice quality and levels for the StarCenter Richardson.
  • Monitored and maintained temperature, pressure and oil levels in ice compressors.
  • Monitored ammonia levels in compressor room.
  • Logged all run time, temperatures and pressure fluctuations.
  • Submitted tracking reports for upper management.
  • Handled all regular Zamboni maintenance, such as engine, hydraulic and blade leveling.

Shift Manager

CVS Pharmacy
06.2013 - 04.2016
  • Managed all employees on shift.
  • Became fluent in intra office software pertaining to cash registers, inventory, etc.
  • Handled all customer related issues accordingly.
  • Cash handling, opening/closing shifts.
  • Inventory Control.
  • Trained new managers and cashiers.
  • Worked directly with senior management in conducting process improvement projects.

Pharmacy Technician

Kroger – Pharmacy
06.2012 - 06.2013
  • Prepared labels and filled prescriptions accordingly.
  • Maintained pharmacy inventory.
  • Actively kept customer personal information safe through intra office software.
  • Stayed up-to-date with HIPAA certifications and compliances.
  • Processed Medicare, Medicaid and insurance claims.
  • Managed customer personal insurance information and kept current.

Education

Some College (No Degree) -

NCTC
Denton, Tx

Skills

  • Equipment maintenance
  • Network troubleshooting
  • Power configuration
  • Data center operations
  • Documentation management
  • Incident response
  • ServiceNow management
  • Vendor coordination
  • Preventive maintenance
  • Project scheduling
  • Team collaboration
  • Problem solving
  • Effective communication
  • Attention to detail
  • Customer service
  • Quality assurance testing
  • Hardware troubleshooting
  • Design troubleshooting
  • Network configuration
  • System troubleshooting
  • Technical documentation
  • Collaborative design
  • Project management
  • Quality assurance controls
  • Time management
  • Energy efficiency
  • Data management
  • Electrical systems
  • Critical thinking

Timeline

Engineer Level 3

Atos
06.2021 - Current

Data Center Operations

NTT Data
01.2019 - 06.2021

Hockey Operations Manager

Dallas Stars – Star Center
04.2017 - 12.2018

Head Coach

Plano East High School – Ice Hockey
10.2015 - Current

Facility Operations

Dallas Stars – Star Center
10.2015 - 04.2017

Shift Manager

CVS Pharmacy
06.2013 - 04.2016

Pharmacy Technician

Kroger – Pharmacy
06.2012 - 06.2013

Some College (No Degree) -

NCTC

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