Troy Nguyen
Springfield,VA
Summary
Proven team leader with a track record of enhancing operational efficiency at Swissport by leveraging exceptional problem-solving abilities and a strong focus on safety procedures. Skilled in customer service, consistently improving team collaboration and reducing damage claims, contributing to a positive and productive work environment.
Energetic and reliable individual with knack for teamwork and communication. Possesses comprehensive knowledge of safety regulations and aircraft ground operations, combined with skills in equipment handling and logistics. Committed to ensuring efficient and timely ground service operations to support overall flight schedules.
Overview
2025
2025
years of professional experience
Work History
Ramp Agent
Swissport
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Connected electrical power unit and hoses to aircraft.
Car Wash Employee
Wash Fair Car Wash
08.2022 - 11.2024
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for absent team members.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Exceeded sales targets by effectively promoting monthly specials, memberships, or discounts to potential customers.
- Supported company objectives by adhering to all policies and procedures, including proper uniform attire and punctuality.
- Demonstrated excellent time management skills by effectively juggling multiple tasks during peak hours and ensuring timely service for each customer.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Collaborated with other employees to ensure optimal workflow during busy periods of operation.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
- Maintained high levels of cleanliness within the facility by regularly sweeping floors, emptying trash receptacles, and wiping down surfaces.
- Promoted a safe work environment by following all company protocols and reporting any hazards or concerns to management.
- Increased repeat business through excellent customer service and attention to detail.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Inspected vehicles and equipment for visible damage.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Team Members
Chick-Fil-A Restaurant
03.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma - N/a
John R Lewis High School
6540 Franconia Rd 06.2024
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Marshaling aircraft
- Customer service
- Team leadership
- Load planning
- Flexible schedule
- Water service
- Willing to learn
- Team collaboration
- Lifting and sorting
- Critical thinking
- Stacking and staging
- Material handling
- Physical strength and stamina
- Attention to detail
- Heavy lifting
- Baggage handling
- Safety procedures
- Equipment inspection
- Health and safety compliance
Timeline
Car Wash Employee
Wash Fair Car Wash
08.2022 - 11.2024
Team Members
Chick-Fil-A Restaurant
03.2022 - 08.2022
Ramp Agent
Swissport
High School Diploma - N/a
John R Lewis High School
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