Troy Osborne
Houston,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Detailed Craftsmanship skilled in planning, assigning and directing work tasks.
Enthusiastic and honest individual with superior skills.
Overview
30
30
years of professional experience
Work History
Owner/Proprietor
The Troy Osborne Craftsman
01.1994 - Current
- Ensure regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Assess damaged materials and notified maintenance personnel of needed repairs.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Develope and maintaine strong relationships with clients, resulting in repeat business and referrals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Hire traine, and manage a high-performing team of employees dedicated to achieving company goals.
- Successfully navigate challenging economic conditions by making informed decisions that protect the business''s financial stability.
- Negotiate price and service with customers and vendors to decrease expenses and increase profit.
- Establish a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Assiste in recruiting, hiring and training of team members.
- Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
General Contractor
The Troy Osborne
01.1994 - Current
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Implemented strategies to reduce costs, improve productivity and reduce waste.
- Reviewed contractor invoices, approving payments on acceptable work.
- Negotiated labor contracts with general contractors and subcontractors.
- Facilitated smooth handover of completed projects by addressing any outstanding issues promptly.
- Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
- Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
Owner/Operator
The Troy Osborne Mid Century/Modern Furniture Co
01.2004 - 01.2020
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and guided team members to maintain high productivity and performance metrics.
- Attended Estate Sales, Auctions, Consignment Shops to find the Best Kept Secret of unique & rare pieces of furniture.
Education
No Degree - Business
Texas Southern University
Houston, TXHigh School Diploma -
Yates High School
Houston, TX05.1982
Skills
- Employee, Management, & Construction Training & Supervision
- Estimate Materials to purchase & Price Negotiator
- Scaffolding set up
- Safety & Supervision oversight
- Problem Resolution
- Organizational Skills, Teamwork & Collaboration
- Staff Scheduling/Management
- Customer Service & Customer Relations
- Attention to Detail
- Scheduling, Bidding, QA
- Effective l
- Business Growth Initiatives
- Hiring and Onboarding, Delegating, Decision making
Timeline
Owner/Operator
The Troy Osborne Mid Century/Modern Furniture Co
01.2004 - 01.2020
Owner/Proprietor
The Troy Osborne Craftsman
01.1994 - Current
General Contractor
The Troy Osborne
01.1994 - Current
No Degree - Business
Texas Southern University
High School Diploma -
Yates High School
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