Troy Parsley

• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Provided leadership during times of organizational change or crisis situations.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Initiated new projects that resulted in increased productivity across all departments.
• Promoted positive customer service experiences by promptly resolving conflicts.

• Trained new hires on company policies, procedures, and processes.
• Supervised, trained and guided team by coaching on daily activities.
• Communicated daily schedule and delegated work to employees.
• Monitored staff performance, providing feedback and coaching employees on their job duties.
• Monitored daily operations for quality and adherence to work order specifications.
• Analyzed production data to identify areas of improvement in efficiency or output.

• Supported 70+ employees, ensuring optimal productivity.
• Promoted positive customer service experiences by promptly resolving conflicts.
• Oversaw the recruitment process for new staff members including interviewing and training.
• Resolved conflicts between employees or customers in a professional manner.
• Investigated customer complaints promptly, identified root causes and implemented corrective actions.
• Monitored and evaluated district performance to ensure goals were met.

• Drew field sketches/as builts for engineering.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Coordinated field crews and performed field inspections for placement/repair of customer's facilities.
• Tracked inventory levels and ordered supplies when necessary.
• Developed and implemented policies and procedures to ensure efficient workflow processes.

• Oversaw daily operations in Field, Office, Liability, Quality, and Training with over 25 employees-strong team.
• Trained new employees on policies, procedures, product knowledge, customer service techniques.
• Enforced company policies while maintaining a fair and consistent approach among staff members.
• Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
• Developed and maintained a positive working environment for all staff members.

• Coached 80 - 120 employees to ensure optimal productivity
• Monitored and evaluated district performance to ensure goals were met
• Oversaw the recruitment process for new staff members including interviewing and training
• Scheduled regular meetings with the teams to discuss objectives, performance metrics and customer feedback
• Investigated customer complaints promptly, identified root causes and implemented corrective actions
• Resolved conflicts between employees or customers in a professional manner.
• Investigated, negotiated, and settled utility claims.
• Provided quality customer service to assigned, insured and claimants throughout the claims process to deliver timely service to customers.