Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Troy Patterson

Minneapolis,MN

Summary

With experience in both retail store management and warehouse management, I bring a service-oriented approach to my work as a salesman and manager. My strong foundation in math and accounting equips me with the skills necessary to handle financial responsibilities effectively. Additionally, I excel in customer interactions and meeting deadlines efficiently due to my exceptional communication and time management abilities. Renowned for accuracy and efficiency, I consistently deliver high-quality results in all tasks undertaken. Paying attention to detail is one of the areas I excel in.

Overview

27
27
years of professional experience

Work History

Salesperson

Costco
10.2019 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Customer Service/Tech Support

Continuum Global Solutions
05.2018 - Current
  • Greet callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Refer unresolved customer grievances to designated departments for further investigation
  • Troubleshoot devices and provide solutions to problems

Cook/Prep Cook

Applebee's Grill + Bar
07.2016 - 08.2017
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
  • Season and cook food according to recipes or personal judgment and experience
  • Bake, roast, broil, and steam meats, fish, vegetables, and other foods
  • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption
  • Substitute for or assist other cooks during emergencies or rush periods

Stocker/Warehouseman/Supervisor

WinCo Foods
09.2008 - 04.2016
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Receive, open, unpack and issue sales floor merchandise
  • Receive and count stock items, and record data manually or using computer
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
  • Interpret and communicate work procedures and company policies to staff
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes

Waiter

Famous Dave's Bar-B-Que
05.2006 - 02.2008
  • Greet and seat guests, and present menus and wine lists
  • Compile and balance cash receipts at the end of the day or shift
  • Resolve customer complaints regarding food service
  • Present bills and accept payments
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Prepare checks that itemize and total meal costs and sales taxes
  • Present menus to patrons and answer questions about menu items, making recommendations upon request

Cook/Waiter

Tony Roma's
06.1999 - 04.2006
  • Check the quality of raw or cooked food products to ensure that standards are met
  • Inspect supplies, equipment, or work areas to ensure conformance to established standards
  • Determine how food should be presented and create decorative food displays
  • Prepare and cook foods of all types, either on a regular basis or for special guests or functions
  • Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food
  • Monitor sanitation practices to ensure that employees follow standards and regulations
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Take orders from patrons for food or beverages
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee

Pawnbroker/Store Manager

First National Pawn
09.1997 - 09.1997
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to a specified level
  • Instruct staff on how to handle difficult and complicated sales
  • Estimate consumer demand and determine the types and amounts of goods to be sold
  • Formulate pricing policies for merchandise, according to profitability requirements
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Assign employees to specific duties
  • Keep records of purchases, sales, and requisitions
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Review inventory and sales records to prepare reports for management and budget departments
  • Examine products purchased for resale or received for storage to assess the condition of each product or item
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
  • Determine price schedules and discount rates

Education

GED -

Douglas High School

Skills

  • Customer and Personal Service
  • Time Management
  • Critical Thinking
  • Judgment and Decision Making
  • Active Learning
  • Complex Problem Solving
  • Negotiation

Timeline

Salesperson

Costco
10.2019 - Current

Customer Service/Tech Support

Continuum Global Solutions
05.2018 - Current

Cook/Prep Cook

Applebee's Grill + Bar
07.2016 - 08.2017

Stocker/Warehouseman/Supervisor

WinCo Foods
09.2008 - 04.2016

Waiter

Famous Dave's Bar-B-Que
05.2006 - 02.2008

Cook/Waiter

Tony Roma's
06.1999 - 04.2006

Pawnbroker/Store Manager

First National Pawn
09.1997 - 09.1997

GED -

Douglas High School

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