Troy Payne
Phoenix,United States
Summary
Adept Termite Technician with a proven track record at Bills Pest and Termite CO, showcasing exceptional problem-solving abilities and technical knowledge in pest control. Demonstrated success in enhancing customer satisfaction and retention through prompt service and effective communication. Skilled in chemical handling and service planning, contributing to a safer and pest-free environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Termite Technician
Bills Pest and Termite CO
05.2021 - Current
- Applied termiteacide to inside and outside of structures utilizing company protocols.
- Inspected commercial and residential buildings and structures for pest and termite issues
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest and termite activity.
- Trench around the structure, Use a hammer drill to drill into the foundation of the home.
- Customer service, I informed the customer what I did and what to expect after the treatment.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Drove to customer residences and places of business to inspect for pests.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Fostered excellent service leading to positive online reviews.
- Complied with safety guidelines and regulations with during pest control processes.
- Prepared reports and kept detailed records of pest control activities.
Pest Control Technician
Professional Exterminators
04.2010 - 10.2015
- Applied chemical solutions on building surfaces to eliminate pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Inspected commercial and residential buildings and structures for pest issues.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Unarmed Security Officer
IPC Security
05.2009 - 04.2010
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Directed guests around building and answered accessibility questions.
Education
No Degree - Cyber Security Analyst
Coursera (google Certificate Programs)
Phoenix, AZ12.2024
High School Diploma -
Peoria High School
Peoria, AZ05.2009
Skills
- Data Entry
- Problem solving
- Dependable and reliable
- Service planning
- Job site preparation
- Team Oversight
- Time tracking
- Technical knowledge
- Chemical Handling
Certification
https://www.coursera.org/account/accomplishments/records/SPUUAFJSJCKJ
https://www.coursera.org/account/accomplishments/records/AUBAXPASAUXL
https://www.coursera.org/account/accomplishments/records/D6SR9Q1BJDZ0
https://www.coursera.org/account/accomplishments/records/KD2Y82WLKKBP
https://www.coursera.org/account/accomplishments/records/R6A18CSQ501A
Timeline
Termite Technician
Bills Pest and Termite CO
05.2021 - Current
Pest Control Technician
Professional Exterminators
04.2010 - 10.2015
Unarmed Security Officer
IPC Security
05.2009 - 04.2010
No Degree - Cyber Security Analyst
Coursera (google Certificate Programs)
High School Diploma -
Peoria High School
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