Troy Pena
Avondale,AZ
Summary
Highly motivated, diligent customer service professional seeking a challenging position where my commitment to providing efficient, effective and personalized customer service can be utilized to contribute to the success of a company
Overview
14
14
years of professional experience
Work History
Owner/Operator
Toddler Paradise Rental LLC
08.2020 - Current
- · Handled incoming phone calls and inquiries in a professional manner
- Scheduled appointments and managed the appointment calendar effectively
- Optimized routes to maximize productivity and efficiency
- Engaged in client consultations and collaborated on design concepts to achieve their desired outcomes
- · Built exceptional relationships resulting in a devoted customer base.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- · Managed and maintained multiple social media platforms successfully
Parts Counter Person
Jaguar Land Rover North Scottsdale (Penske)
04.2017 - 04.2020
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
- Stocked and managed stock of parts.
Parts Counter Person
Acura North Scottsdale (Penske)
02.2014 - 04.2017
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, great customer experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Maintained exceptional service with fellow technicians and service advisors.
- Made sure all parts ordered were correct and arriving on time, if shipping or back orders occurred, I made known to all involved as soon as possible.
Back Room Logistics
Target
11.2010 - 02.2014
- Engage with guests in a genuine way, asking questions to better understand their specific needs
- Accurately executed all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments
- Completed all backroom daily and weekly audits
- Operate power equipment
- Maintained backroom organization and location accuracy
- Followed processes accurately with attention to detail
Education
High School Diploma -
ALC
Phoenix, AZ06.2007
Skills
- Client focused
- Result oriented
- Fast learner
- Hard worker
- Sharp problem solver
- Works well under stress
- Positive and friendly demeanor
- Team Player
Timeline
Owner/Operator
Toddler Paradise Rental LLC
08.2020 - Current
Parts Counter Person
Jaguar Land Rover North Scottsdale (Penske)
04.2017 - 04.2020
Parts Counter Person
Acura North Scottsdale (Penske)
02.2014 - 04.2017
Back Room Logistics
Target
11.2010 - 02.2014
High School Diploma -
ALC