Overview
Work History
Education
Skills
Timeline
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Troy Pfeifer

Manitowoc,WI

Overview

28
28
years of professional experience

Work History

Healthcare Support Worker

MyPath
02.2023 - Current
  • Improved patient satisfaction scores by consistently providing timely, responsive care and addressing individual concerns proactively.
  • Utilized strong organizational skills to manage multiple tasks efficiently while maintaining a high level of attention to detail in documentation.
  • Participated in continuing education opportunities to expand knowledge base and improve overall patient care outcomes.
  • Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
  • Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.

Insurance Agent

Self Employed Insurance Group
02.2002 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Insurance Agent

Combined Insurance
04.2000 - 07.2002
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Utilized CRM software to manage client relationships.

Self-Employed Contractor

Self-Employed Contractor
06.1997 - 02.2000
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Hired and oversaw subcontractors to meet project needs.

Education

BBA - Business Administration

Lakeland University
Sheboygan, WI
05-2029

Associate of Applied Science - Construction Management

Fox Valley Technical College
Appleton, WI
05-2010

Skills

  • Industry expertise
  • Strategic planning
  • Presentations and public speaking
  • Time management
  • Attention to detail
  • Time management abilities
  • Written communication

Timeline

Healthcare Support Worker

MyPath
02.2023 - Current

Insurance Agent

Self Employed Insurance Group
02.2002 - Current

Insurance Agent

Combined Insurance
04.2000 - 07.2002

Self-Employed Contractor

Self-Employed Contractor
06.1997 - 02.2000

BBA - Business Administration

Lakeland University

Associate of Applied Science - Construction Management

Fox Valley Technical College

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Troy Pfeifer