Troy Piazza

Company Overview: Retail Chain Specializing in Adult Products and Sexual Health & Wellness

• Successfully grew Fascinations' revenue from $15M to $35M by implementing growth-oriented strategies, enhancing customer experience, and expanding product lines tailored to evolving market trends
• Expanded company’s footprint from [number when hired] to 18 locations, focusing on strategic site selection and market analysis to maximize store performance across targeted regions
• Streamlined operations by developing and executing improved supply chain model and inventory management system, reducing costs and improving in-store product availability
• Launched new experiential retail concepts, enhancing in-store experience with immersive displays, creating customer engagement events, educational workshops, driving increased foot traffic and repeat customer business
• Elevated brand's market presence with refined positioning and targeted marketing campaigns, effectively reaching new demographics and cultivating customer loyalty through strong online and in-store experience
• Built a robust management team and implemented leadership training programs, enhancing employee retention, and creating a performance-driven culture focused on customer satisfaction and company growth
• Forged partnerships with key strategic suppliers and industry brands, diversifying product offerings and improving margins through collaborative deals
• Drove 133% increase in revenue over the course of tenure, reaching $35M in annual sales
• Added [3] new locations, relocating (3) culminating in {18} locations, achieving significant growth in existing and new markets
• Achieved cost reductions of over {11%) by optimizing supply chain processes and reducing waste in inventory management
• Increased customer loyalty program participation by [47%] and improved repeat visit rates by implementing customer engagement strategies retargeting demographic and improved service models

Direct responsibility for 30 retail facilities in 5 states, Retail IT Department, Loss Prevention, Maintenance, Logistics, Real Estate, New Store Planning, Design, Development and Construction

Multi-Brand Retail Ops Trainer, North America.

LS&CO, LSS and Docker's

Corporate Business Partner and Retail Operations (SME) Subject Matter Expert.▪ Provided and directed retail operations standards & training for 300+ locations field, from new store to seasoned team’s 2700+ employees.▪ Implementation of Point of Sale System (POS) operating system, for real-time visibility of sales and inventory for Levi’s 74 stores and 500+ employees.▪ Trained retail division staff from Senior Business Partners to field personnel in sales, audit, inventory control, safety, store operations, cost control, construction, remodels and loss prevention.▪ Created strong training team to implement XPERT, POS operating system deployed across the U.S.▪ Designed end-to-end operations manual utilized by all brands in the LS&CO retail division.