Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Troy Pierre

New Bedford,USA

Summary

  • Creative problem solver
  • Inventory control Team Training Strategic sales
  • Compliant policy-Based Imaging Invoice processing MS Windows proficient Strong client relations Fast learner Problem solver Training development aptitude Network Group management
  • Strong verbal and written communication skills
  • Critical Infrastructure Security
  • Network Monitoring and Threat Detection Incident Response and Management
  • Patch Management and Vulnerability Remediation
  • Compliance and Regulatory Adherence
  • Network Segmentation and Access Control Data Encryption and Protection
  • Backup and Disaster Recovery Planning
  • Change and Third-Party Risk Management
  • User Training and Awareness

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Innovative Computer and Information Systems Manager with proven experience in leading IT departments, managing complex projects from conception to implementation. Skilled in optimizing team dynamics, integrating new technologies, and developing strategies that significantly improve productivity. Demonstrated ability to enhance system operations and streamline workflow processes across various platforms, ensuring operational excellence and robust IT infrastructure support. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Op Shop for Shop Floor Endpoint in Cyber Security CIMOT

Takeda MBO
04.2024 - Current
  • Access Control: Managed and enforced strict access control policies using SolarWinds and Commvault, ensuring that only authorized personnel had access to critical infrastructure
  • Monitoring and Detection: Utilized SolarWinds and Yoda to continuously monitor network traffic, system logs, and user activities, deploying advanced threat detection tools to identify potential breaches
  • Incident Response: Developed and maintained incident response plans documented in Confluence and tracked incidents using JIRA and ServiceNow to ensure rapid and effective responses
  • Patch Management: Leveraged SCCM and ServiceNow to deploy and manage security patches across critical systems, prioritizing systems exposed to external networks
  • Network Segmentation: Implemented network segmentation policies using SolarWinds to isolate critical infrastructure systems and control access between network segments
  • Encryption and Data Protection: Monitored encryption and data protection measures with Yoda and Commvault, ensuring compliance with industry standards for data security
  • Vulnerability Management: Conducted regular vulnerability assessments and tracked remediation efforts using JIRA and ServiceNow, while documenting results in Confluence
  • Compliance and Regulatory Adherence: Ensured adherence to industry regulations by managing compliance-related tasks in JIRA and ServiceNow, and documenting efforts in Confluence
  • User Training and Awareness: Developed and shared cybersecurity training materials using Confluence, improving user awareness and reducing risk from social engineering attacks
  • Backup and Recovery: Managed and tracked backup and disaster recovery plans using Commvault and SolarWinds, ensuring regular testing and readiness
  • Third-Party Risk Management: Evaluated and managed third-party risks using JIRA and ServiceNow, ensuring vendors adhered to security standards
  • Change Management: Tracked and documented changes to critical infrastructure systems using JIRA, ServiceNow, and Ask IT, ensuring all changes followed strict change management protocols documented in Confluence
  • Support Management: Reserved and managed assigned IPs for support on patch panels using Ask IT, ensuring network integrity and support efficiency

IT Consultant

Tech4u IT Service provider, LLC
09.2023 - 04.2024
  • Performed Break/fix role; replaced damaged hardware components such as antennas, power supplies, motherboards, batteries, LCD screens, keypads, buttons
  • Utilizing break/fix strategies to diagnose and resolve networking issues, including connectivity problems, ensuring a stable and efficient network environment
  • Performs hardware and software installations and tests hardware and software configuration
  • Provided timely, onsite field support to meet the customers' needs, installing and maintaining hardware and computer peripherals
  • Provide comprehensive IT services to clients, including network management, user support, and project execution
  • Collaborate with clients to understand their IT needs and provide tailored solutions to optimize their IT infrastructure
  • Execute IT projects independently, ensuring timely delivery and client satisfaction
  • Teaching clients how to use new interfaces and apps for State, local agencies, and major corporations Maintain strong client relationships by providing ongoing support and addressing any technical issues or concerns
  • Project Management
  • Cloud Management for Enterprise industries
  • Troubleshooting
  • Answering incoming calls from end users
  • Windows technologies, networking, remote computing, and backup systems
  • Manage invoicing, billing, and other administrative tasks related to freelance IT consulting services
  • Practicing customer service skills complemented by an ability to listen to and interpret client
  • All projects and client details available upon request

MSP Field Technician

SLH Tech
05.2022 - 09.2023
  • Responsible for the rapid response of all hardware related issues which include the replacement of hard drives, motherboard, LCD panels, PC Setup, and removal
  • Diagnosing and resolving hardware and software issues, employing break/fix methodologies to ensure swift and effective solutions for end-users
  • Responsible for troubleshooting information technology-related issues both hardware and software, providing end-user support for a variety of applications
  • Handle support calls, working with customers/vendors over the phone and onsite to troubleshoot and resolve issues
  • Zen Desk
  • Azure AD
  • Experienced with SCCM
  • Teaching clients how to use new interfaces and apps for State, local agencies, and major corporations
  • LAN and WAN network config
  • Project Management
  • Cloud Management for State and Local Agencies
  • Troubleshooting
  • Answering incoming calls from end users
  • Windows technologies, networking, remote computing, and backup systems managing virtual machine support
  • Practicing customer service skills complemented by an ability to listen to and interpret client
  • Office 365 Suit
  • Software Migration
  • Windows technologies, networking, remote computing, and backup systems
  • Active Directory
  • Mimecast management
  • Filed Tech

Computer MSP Engineer Tier2

Retrofit Technology
06.2021 - 11.2022
  • Help Desk Support Hotline
  • Cyber Security
  • Experienced with SCCM
  • Teaching clients how to use new interfaces and apps for State, local agencies, and major corporations
  • Autotask Ticketing OS
  • Project Management
  • Cloud Management for State and Local Agencies
  • Troubleshooting
  • Answering incoming calls from end users
  • Windows technologies, networking, remote computing, and backup systems managing virtual machine support
  • Practicing customer service skills complemented by an ability to listen to and interpret client
  • Office 365 Suit
  • Software Migration
  • Windows technologies, networking, remote computing, and backup systems
  • Barracuda management
  • Mimecast management

MSP Engineer Tier 2

Whirlpool
07.2021 - 10.2022
  • Help Desk Support Hotline
  • Service now ticketing
  • Teaching clients how to use new interfaces and apps
  • Service Now Ticketing system
  • Project Man
  • SAP
  • Chromebook management
  • Windows technologies, networking, remote computing, and backup systems managing virtual machine support
  • Google suite management
  • BigFix deployment interface
  • Software Migration
  • Windows technologies, networking

Help Desk IT ACCOUNT ADMIN.

STEWARD CORP.
Dorchester, MA
02.2020 - 12.2020
  • Experienced with SCCM
  • Citrix remote desktop
  • Footprints Ticketing OS
  • I IQ Identity Verification OS
  • Printer network setup UNIX, TCIP
  • Troubleshooting.answering incoming calls from end users
  • Windows technologies, networking, remote computing and backup systems managing virtual machine support
  • Responsible for syncing and managing active directory for over 100,000 employees for 36 hospitals across the country west, central and east coast
  • Practicing customer service skills complemented by an ability to listen to and interpret client
  • Office 365 Suit
  • Software Migration
  • Windows technologies, networking, remote computing and backup systems
  • Contract

IT Tech

Providence, RI
09.2019 - 12.2020
  • IMAGING Hard drives
  • Software Migration Win 10
  • Data Migration Win 10
  • Printer network setup /TCP IP
  • Troubleshooting
  • Windows technologies, networking, remote computing and backup systems managing virtual machine support
  • Working with scientific instrumentation
  • Practicing customer service skills complemented by an ability to listen to and interpret client
  • Active directory Management, Troubleshooting
  • Office 365 Suit
  • Software Migration Win 10
  • Data Migration Win 10
  • Printer network setup And Migration Win 10
  • Troubleshooting
  • Windows technologies, networking, remote computing and backup systems managing virtual machine support
  • For State of Rhode Island at the following all gov agencies

IT Tech

Beth Israel Deaconess Medical Center/Harvard Medical
Boston, MA
08.2018 - 09.2019
  • IMAGING Hard drives
  • Data Migration Win 10
  • Printer network setup And Migration Win 10
  • Troubleshooting
  • Windows technologies, networking, remote computing and backup systems managing virtual machine support
  • REMEDY
  • Active directory Management
  • Contract ended

Education

ASSOCIATES Degree -

Bristol Community College
Fall River, Ma
01.2005

Skills

  • SolarWinds
  • SCCM
  • JIRA
  • Confluence
  • Yoda
  • ServiceNow
  • Ask IT
  • Commvault
  • Azure
  • Office 365 suite
  • Google suite
  • Auto Task
  • Infoblox
  • Armis
  • Access Control
  • Compliance Management
  • Forensic analysis
  • Malware Analysis
  • Intrusion Detection
  • Business Continuity
  • Incident Response
  • Cloud security
  • Vulnerability Assessment
  • Network Security
  • Audit preparation
  • Network Security Management
  • Business continuity planning
  • Network protocols

Certification

CompTIA A

Timeline

Op Shop for Shop Floor Endpoint in Cyber Security CIMOT

Takeda MBO
04.2024 - Current

IT Consultant

Tech4u IT Service provider, LLC
09.2023 - 04.2024

MSP Field Technician

SLH Tech
05.2022 - 09.2023

MSP Engineer Tier 2

Whirlpool
07.2021 - 10.2022

Computer MSP Engineer Tier2

Retrofit Technology
06.2021 - 11.2022

Help Desk IT ACCOUNT ADMIN.

STEWARD CORP.
02.2020 - 12.2020

IT Tech

09.2019 - 12.2020

IT Tech

Beth Israel Deaconess Medical Center/Harvard Medical
08.2018 - 09.2019

ASSOCIATES Degree -

Bristol Community College
Troy Pierre