Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Troy Poindexter

Burnsville,MN

Summary

Dynamic Auto Detail Manager with extensive experience excelling in team leadership and quality assurance. Proven expertise in surface preparation and paint application, ensuring exceptional vehicle finishes. Adept at inventory management and fostering customer relationships, consistently enhancing operational efficiency and client satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Automobile Paint Prepper/Car Detailer/Cleaner and Buffer

Superior Collision Service & Auto Repair
Eagan, Minnesota
07.2019 - 09.2025
  • Prepared surfaces by sanding, grinding, and cleaning for optimal paint adhesion.
  • Applied masking tape and paper to protect areas not being painted.
  • Mixed paint and coatings according to specifications for consistency and color accuracy.
  • Operated spray equipment to apply primer and topcoats on various substrates.
  • Maintained clean and organized workspaces to promote safety and efficiency.
  • Collaborated with team members to meet production timelines and project goals.
  • Followed safety procedures while handling chemicals and operating equipment safely.
  • Cleaned and prepared surfaces for painting by sanding, scraping, and washing.
  • Provided assistance in other areas of the shop when needed such as helping with clean up duties.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.
  • Followed instructions from supervisors regarding specific procedures related to each job.
  • Performed minor repairs to damaged areas such as filling holes or cracks with putty before applying primer or basecoat paints.
  • Maintained thorough inventory of paint equipment and supplies by checking product levels.
  • Sanded and sealed completed finishes according to precise specifications.
  • Primed vehicle repairs to improve adhesions of new paint coats.
  • Kept detailed records of production output including quantity produced, scrap rates, downtime information.
  • Inspected finished products to ensure that they met quality standards.
  • Set up and adjusted buffer size, speed, and feed rate to ensure optimal performance of the machine.
  • Cleaned buffing wheels regularly to maintain their effectiveness.
  • Monitored buffer operations to detect malfunctions and took corrective action when necessary.
  • Operated equipment for paint application and surface preparation tasks.
  • Wiped down finished products after drying with clean cloths to remove any dust particles that may have settled on them.
  • Applied primers, sealers, undercoats, and top coats with spray guns or rollers.
  • Ensured that workplace safety regulations were followed at all times while working with hazardous chemicals and equipment.
  • Restocked supplies regularly ensuring that there was always enough material available for upcoming jobs.
  • Operated equipment and made adjustments to settings to achieve proper quality and adherence to requirements.

Lead Auto Detailer

Latuff Bros Auto Body
Saint Paul, Minnesota
10.2016 - 07.2019
  • Cleaned and polished vehicle exteriors using specialized tools and products.
  • Applied wax and sealants to enhance vehicle finishes and protect surfaces.
  • Vacuumed and shampooed carpets and upholstery for thorough interior detailing.
  • Conducted inspections to identify areas needing repairs or additional cleaning.
  • Managed inventory of cleaning supplies and equipment for operational efficiency.
  • Provided exceptional customer service by addressing client questions and concerns.
  • Maintained a clean and organized work area to ensure safety standards were met.
  • Collaborated with team members to streamline detailing processes and workflows.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
  • Scrubbed wheels and tires with special cleaning solutions for a glossy shine.
  • Applied conditioners to vinyl or leather seats to restore luster and suppleness.
  • Washed wide range of vehicles each day.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Shampooed carpets and upholstery in vehicles to remove stains and dirt.
  • Polished windows inside and out with glass cleaners for maximum clarity.
  • Removed tar spots from car bodies using specialized cleaning agents.
  • Inspected vehicles for scratches or dents prior to detailing.
  • Hand-waxed surfaces of automobiles to provide a protective coating against sun damage.
  • Dried vehicle exteriors with chamois leather or microfiber towels.
  • Vacuumed car interiors to remove dirt and debris.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
  • Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
  • Performed clay bar treatments to remove impurities from vehicle exteriors.
  • Inspected vehicles thoroughly before and after detailing to ensure quality of work.
  • Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
  • Drove vehicles to or from workshops or customer workplaces or homes.
  • Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
  • Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing in cleaning solutions or water.
  • Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.

Auto Detail Manager

Vinny's Auto Detail
Evansville, Indiana
09.2015 - 10.2016
  • Managed daily operations of auto detailing services and team scheduling.
  • Trained staff on proper detailing techniques and equipment usage.
  • Inspected vehicles for quality assurance before delivery to customers.
  • Maintained inventory of cleaning supplies and equipment for efficient operations.
  • Developed training materials for new hires in detailing processes.
  • Implemented safety protocols to ensure a secure working environment.
  • Coordinated with suppliers for timely procurement of detailing products.
  • Oversaw customer service interactions to resolve concerns effectively.
  • Resolved customer complaints promptly and efficiently.
  • Performed regular maintenance checks on equipment used in the shop.
  • Collaborated with other departments within the organization to ensure successful completion of projects.
  • Implemented safety protocols within the shop environment.
  • Trained and mentored new employees on proper use of tools and chemicals used in detailing process.
  • Organized promotional events at local car shows or other events.
  • Maintained inventory of supplies needed for detail services.
  • Developed marketing strategies to promote business growth through social media campaigns, online advertising.
  • Analyzed financial data such as sales reports to determine profitability of business operations.
  • Ensured that all vehicles were properly detailed according to customer specifications.
  • Conducted regular performance reviews for staff members to ensure productivity standards are met.
  • Created detailed invoices for customers upon completion of service.
  • Provided excellent customer service to ensure satisfaction with the job done.
  • Adhered to federal regulations regarding environmental protection laws when using cleaning chemicals.
  • Managed day-to-day operations of auto detailing shop, including scheduling and supervising staff.
  • Taught team members how to properly wash, wax and vacuum vehicles.
  • Documented orders, daily activities, weekly schedules and team performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Eagan High School
Eagan, MN
06-1994

Some College (No Degree) - Generals

Inver Hills Community College
Inver Grove Heights, MN

Skills

  • Surface preparation
  • Paint mixing
  • Spray application
  • Equipment operation
  • Quality inspection
  • Vehicle detailing
  • Customer relationship management
  • Inventory management
  • Team collaboration
  • Effective communication
  • Time management
  • Staff training
  • Hazardous waste management
  • Airbrush techniques
  • Coating inspection
  • Environmental compliance
  • Safety procedures
  • Detail-oriented
  • Body filler application
  • Priming surfaces
  • Reliability
  • Task prioritization
  • Tool maintenance
  • Workflow coordination
  • Teamwork and collaboration
  • Environmental regulations
  • Equipment preparation
  • Multitasking capacity
  • Teamwork
  • Finishing techniques

Accomplishments

  • Awarded Detail Manager Position
  • Awarded Employee Of The Month
  • Awarded Best Customer Service

Certification

  • 3M Certified For Paint Correction & Buffing

Timeline

Automobile Paint Prepper/Car Detailer/Cleaner and Buffer

Superior Collision Service & Auto Repair
07.2019 - 09.2025

Lead Auto Detailer

Latuff Bros Auto Body
10.2016 - 07.2019

Auto Detail Manager

Vinny's Auto Detail
09.2015 - 10.2016

High School Diploma -

Eagan High School

Some College (No Degree) - Generals

Inver Hills Community College

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