Troy Prude
Queens
Summary
Entry-level IT Support / Help Desk Technician with hands-on experience supporting Windows 10/11 environments, managing Active Directory user accounts, and resolving technical issues using ticketing systems. CompTIA Network+ and Security+ certified with practical experience deploying and troubleshooting systems in Microsoft Azure virtual lab environments. Strong foundation in end-user support, account management, and issue escalation. Seeking a Help Desk or IT Support role focused on user satisfaction and system reliability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Stock Supervisor
Parts Authority
Bayside
01.2022 - Current
- Assessed stock levels and identified shortages or overages of inventory items.
- Assisted in training new employees on operational systems and stock management techniques.
- Performed data entry into company computer system to document stock movements.
- Supervised inventory management and stock organization for efficient warehouse operations.
Education
Associate of Applied Science -
Queensborough Community College
Bayside, NYSkills
- Windows 10
- Password resets
- Account lockouts
- Onboarding
- Access issues
- Active Directory
- Group Policy
- Azure AD
- OsTicket
- TCP/IP
- VPN fundamentals
- Microsoft Azure
- Microsoft Office Suite
- Troubleshooting
- Permissions issues
- Inventory management
- Training coordination
- Team collaboration
- Analytical thinking
- Staff supervision
Websites
Certification
- CompTIA Network+
- CompTIA Security+
Timeline
Stock Supervisor
Parts Authority
01.2022 - Current
Associate of Applied Science -
Queensborough Community College