Troy Putman
Upper Marlboro,MD
Summary
Self-motivated professional with a strong background in operations management and leadership within fast-paced, dynamic work environments. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence and exceptional customer service. Committed to leveraging transferrable skills to drive success in new and challenging role.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Franchise Owner
Custom Works Md
01.2008 - Current
- Managed all aspects of business operations, including accounting, bookkeeping, invoicing, time-keeping, and financial planning.
- Delivered exceptional customer service, fostering strong client relationships and ensuring satisfaction, retention.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication amongst 8-12 employees which led to higher employee retention rates.
- Successfully resolved approximately 20 customer inquiries and issues per day with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Ensured compliance with OSHA and other regulatory requirements, minimizing risks and maintaining safety standards..
- Oversaw risk management protocols, mitigating potential liabilities and ensuring smooth operations.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
Operations Manager
Mobile Metal Refinishers
01.2005 - 01.2008
- Managed day-to-day business operations.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Putman Trucking, Subcontractor
Central Transport
01.2000 - 01.2005
- Managed all aspects of business operations, including inventory control, accounting, bookkeeping, invoicing, and financial planning.
- Delivered goods valuing up $20k per day to business across the District of Columbia Metropolitan area, covering up to 200 miles per day.
- Managed fleet maintenance.
Transfer Station Manager
Browning Ferris Industries / Consolidated Waste Industries
01.1992 - 01.2000
- Directed daily operations of a transfer station, supervising 20 staff members and ensuring compliance with environmental regulations
- Developed and managed budgets, overseeing accounting processes and financial reporting
- Optimized organizational workflows, enhancing efficiency and reducing operational costs
- Led a team to achieve high performance through training, mentorship, and effective communication
- Coordinated with external stakeholders to ensure seamless project execution and customer satisfaction
- Operated and maintained heavy machinery, ensuring safety and efficiency in daily operations
- Collaborated with teams to complete projects on time and within budget
- Conducted routine inspections and preventive maintenance, minimizing downtime
- Adhered to safety protocols, consistently achieving zero incidents on-site
Education
High School Diploma -
Southern High School
Anne Arundel County Public SchoolsBusiness Administration
Towson University
Baltimore, MDSkills
- Leadership & Team Mangement
- Customer Service and Retention
- Project Management
- Operations Management
- OSHA Compliance & Risk Management
- Service and Products Quality assurance
- Strategic planning and Problem Solving
- Verbal and Written Communications
- Heavy Machinery Operation & Maintenance
- Welding, Metal Refinishing
Accomplishments
- Successfully grew self-owned business into a franchise of three successful locations.
- Created brand recognition across DC Metropolitan area and surrounding communities among automobile dealerships and motor vehicle enthusiasts and showmen.
Certification
- FEMA EMI Coursework
- OSHA Certified
- Heavy Machinery Operator Certification
- Forklift Certification
- First Aid Certification
- Maryland Driver's License
Timeline
Franchise Owner
Custom Works Md
01.2008 - Current
Operations Manager
Mobile Metal Refinishers
01.2005 - 01.2008
Putman Trucking, Subcontractor
Central Transport
01.2000 - 01.2005
Transfer Station Manager
Browning Ferris Industries / Consolidated Waste Industries
01.1992 - 01.2000
- FEMA EMI Coursework
- OSHA Certified
- Heavy Machinery Operator Certification
- Forklift Certification
- First Aid Certification
- Maryland Driver's License
High School Diploma -
Southern High School
Business Administration
Towson University
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