Summary
Overview
Work History
Education
Skills
Timeline
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Troy Rackmyer

Troy Rackmyer

Frankfort,NY

Summary

With over 30 years experience as an Electronics/Service Technician, I excel in hardware troubleshooting and leading teams to enhance service quality. Always willing to learn and adapt to new practices or technology. My expertise spans from incident management to ensuring high standards in quality assurance controls, significantly boosting customer satisfaction and operational efficiency. Skilled in both technical and leadership capacities, I bring a dynamic approach to solving complex challenges.

Overview

36
36
years of professional experience

Work History

Technical Service Manager

Beverage Equipment Appliance Repair
08.2003 - Current
  • Improved customer satisfaction by providing prompt technical support and troubleshooting for complex issues.
  • Install, Service Commercial Espresso & Coffee Equipment. To include private owned establishments, Dunkin Donuts, Panera Bread, Nursing Homes, Hospitals, Colleges.
  • Maintained Fleet Vehicles for team of technicians and self. Maintained spare parts inventory and all aspects of running a service shop.
  • Developed comprehensive training programs for new hires, ensuring consistent quality of service across the team.
  • Mentored junior technicians in advanced troubleshooting techniques, increasing their problem-solving abilities and empowering them to resolve issues more efficiently.
  • Managed a team of technicians, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed.
  • Coordinated and performed after-hours emergency support for clients experiencing critical system failures, minimizing potential revenue loss due to downtime.
  • Participated in industry conferences and workshops to stay abreast of emerging technologies, ensuring our services remained relevant and competitive in the market.
  • Provided expert guidance on product installation, configuration, and usage to clients, ensuring seamless integration with their existing systems.

Fiber Optic Construction Technician

AT&T
03.2000 - 03.2003
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained compliance with regulatory standards and safety requirements.
  • Maintained quality assurance and customer satisfaction objectives.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Worked across U.S. moving from Jobsite to Jobsite for duration of 3yr Contract.

Electronics Service Manager

Laser Star Technologies
Davie, FL
08.1998 - 03.2000
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Aided in design, manufacture, and installation of newly designed Arcade Galleries. Used in Dave & Busters, Jillians Entertainment, Bass Pro Shops, etc.
  • Coordinated travel, accommodations, vehicles for Installation Team (including myself), for all installations nationwide.
  • Monitored inventory levels and placed orders to replenish stock.
  • Performed Board Level Repairs on Electronic Circuit Boards, Charging Stations, and Arcade Assemblies.

WG-11 Electronics Technician

Department Of Defense
Yakima, WA
03.1997 - 06.1998
  • Enhanced system performance by troubleshooting and repairing electronic equipment.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
  • Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
  • Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
  • Assembled, tested and maintained Communication Equipment for Armored Tracked Vehicles (M1 Abrams, Bradley Fighting Vehicles, Personal Carriers, etc.)
  • Calibrated electrical components and systems to optimize performance.
  • Work performed in Electronics Communications Shop. As well as outdoors on vehicles in all weather conditions.

Weapons Systems Specialist

USAFR 919th Special Operations Group
06.1991 - 07.1996
  • Weapon Systems Technician/ AC-130 Gunship
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Reduced downtime for critical systems by providing timely maintenance and repair services.

Weapons Systems Specialist

United States Air Force, USAF
06.1988 - 07.1991
  • Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
  • Install, Replace, Test Weapons Delivery Systems on F-15 Aircraft (To include Missile Launchers, Bomb Racks, and 20mm Vulcan Gun).
  • Enhanced system performance by troubleshooting and repairing electronic equipment.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.

Education

Electronics Technology

Community College of The Air Force
Lowery AFB

Skills

  • Hardware troubleshooting
  • Incident Management
  • Capacity Planning
  • Installation Management
  • Quality Assurance Controls

Timeline

Technical Service Manager

Beverage Equipment Appliance Repair
08.2003 - Current

Fiber Optic Construction Technician

AT&T
03.2000 - 03.2003

Electronics Service Manager

Laser Star Technologies
08.1998 - 03.2000

WG-11 Electronics Technician

Department Of Defense
03.1997 - 06.1998

Weapons Systems Specialist

USAFR 919th Special Operations Group
06.1991 - 07.1996

Weapons Systems Specialist

United States Air Force, USAF
06.1988 - 07.1991

Electronics Technology

Community College of The Air Force

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Troy Rackmyer