Troy Rasely

Responsible for creating server schedules, setting up reservations for private dining, and managing the floor during lunch/dinner service.

• Trained staff in restaurant policies, procedures, and customer service standards.
• Resolved guest complaints promptly, maintaining a positive restaurant reputation.
• Conducted performance evaluations to foster team development and accountability.
• Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.

Hired as a server, promoted to Server Trainer, and finally to Lead Server, where I was in charge of opening/closing responsibilities, and checked other servers out at the end of their shift.

• Trained new staff on menu offerings, service standards, and cash handling procedures.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Cultivated warm relationships with regular customers.