TROY R. DIXON
Germantown
Summary
Experienced hospitality executive with a proven track record managing full-service hotels and food & beverage operations. Passionate about delivering exceptional, personalized service and building lasting relationships. Skilled in financial performance management, event planning, team development, and consistent execution of high service standards. Board Member of the Metropolitan Memphis Hotel & Lodging Association (2023–2024), demonstrating deep ties to the Memphis hospitality industry and a commitment to community leadership.
Overview
12
12
years of professional experience
Work History
General Manager
Graduate Oxford
08.2024 - Current
- Lead all hotel operations with a focus on delivering exceptional, personalized service and cultivating strong guest relationships.
- Oversee food & beverage programming, ensuring high-quality dining experiences aligned with brand expectations.
- Manage financial performance through forecasting, budgeting, and cost control to optimize profitability.
- Implement service culture initiatives and team development strategies to drive consistency and guest loyalty.
- Partner with local vendors and organizations to strengthen community ties.
General Manager
Central Station Hotel, Curio Collection by Hilton
05.2022 - 08.2024
- Elevated guest satisfaction scores by 30% through service enhancements and personalized storytelling.
- Developed locally inspired food & beverage concepts in partnership with area purveyors.
- Managed financial performance to surpass revenue targets while controlling costs.
- Collaborated with ownership and Hilton brand leadership to maintain high service standards and consistency.
- Oversaw event spaces and private functions, ensuring exceptional planning and execution.
- Area Director of Operations
Director of Operations
Hyatt Hotels & Resorts
11.2020 - 05.2022
- Directed rooms and F&B operations for Hyatt Centric Beale Street Memphis, including multiple restaurants, bars, and event venues.
- Established service standards and operational frameworks for the launch of Hyatt Caption, a new lifestyle brand.
- Managed financial performance to ensure profitability and brand positioning.
- Focused on team training and development to deliver consistent, guest-focused service.
Director of Operations
Hilton Hotels & Resorts
01.2020 - 03.2020
- Oversaw F&B operations across two full-service properties with 80,000 sq. ft. of event space.
- Led a team of 230, delivering consistent service excellence in dining, banquets, and meetings.
- Managed award-winning restaurants and a grab-and-go market, maintaining high guest satisfaction and profitability.
Director of Operations (Pre-Opening & Opening Team)
The Porter Hotel, Curio Collection by Hilton
07.2017 - 01.2020
- Spearheaded pre-opening planning, including FF&E/OS&E selection, staffing, and SOP development.
- Managed multiple dining concepts and event spaces, delivering tailored guest experiences.
- Drove innovative but consistent service aligned with Hilton’s lifestyle brand while maintaining tradition and quality.
General Manager
Ruth's Chris Steak House
02.2013 - 07.2017
- Led operations for a $9M annual revenue restaurant with 70+ employees.
- Achieved the lowest staff turnover rate in the brand from 2013–2017 through strong leadership and employee engagement.
- Delivered consistently exceptional service, building strong repeat business and guest loyalty.
Education
Bachelor of Arts - English Literature
Western Michigan University
Kalamazoo, MISkills
- Member & Guest Relationship Management
- Event & Banquet Planning & Execution
- Food & Beverage Operations Leadership
- Financial Performance & Revenue Growth
- Team Development & Retention
- Vendor & Owner Relations
- Service Culture & Staff Training
- Local Partnerships & Community Engagement
- Leadership and team building
- Operations management
Websites
Affiliations
Board Member, Metropolitan Memphis Hotel & Lodging Association (MMHLA), 2023–2024
Timeline
General Manager
Graduate Oxford
08.2024 - Current
General Manager
Central Station Hotel, Curio Collection by Hilton
05.2022 - 08.2024
Director of Operations
Hyatt Hotels & Resorts
11.2020 - 05.2022
Director of Operations
Hilton Hotels & Resorts
01.2020 - 03.2020
Director of Operations (Pre-Opening & Opening Team)
The Porter Hotel, Curio Collection by Hilton
07.2017 - 01.2020
General Manager
Ruth's Chris Steak House
02.2013 - 07.2017
Bachelor of Arts - English Literature
Western Michigan University
Publications
- Hotel Executive: “The Importance of Meaningful Travel,” June 2024
- Hotel Executive: “The Charm of Adaptive Reuse,” March 2024
WEBSITES
Portfolio: troyrichmonddixon.com
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