Troy Riding
Saratoga Springs
Summary
Reliable and customer-focused retail supervisor with experience leading teams, managing operations, and delivering strong customer service in fast-paced environments. Skilled in team leadership, inventory organization, problem-solving, and equipment operation. Recognized for strong communication, adaptability, and creating positive customer experiences while maintaining efficiency and safety standards.
Overview
9
9
years of professional experience
Work History
Garden Center Supervisor
Lowe’s
Orem, UT
06.2022 - 01.2026
- Lead and support a team to deliver high-quality customer service and meet department goals.
- Assist customers in selecting products and tools tailored to their needs.
- Train and mentor associates on customer service expectations, safety standards, and operational procedures.
- Operate forklifts and powered equipment to maintain inventory flow and organized product displays.
- Maintain clean, organized, and safe department conditions.
- Improve efficiency through strong communication, task delegation, and problem-solving.
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained staff on product knowledge and best practices.
Customer Service Associate
Lowe’s
Orem, UT
06.2021 - 06.2022
- Lead and support a team to deliver high-quality customer service and meet department goals.
- Assist customers in selecting products and tools tailored to their needs.
- Train and mentor associates on customer service expectations, safety standards, and operational procedures.
- Operate forklifts and powered equipment to maintain inventory flow and organized product displays.
- Maintain clean, organized, and safe department conditions.
- Improve efficiency through strong communication, task delegation, and problem-solving.
Amazon Associate
Amazon
American Fork, UT
11.2020 - 03.2021
- Managed package stowing and organization in a high-volume warehouse environment.
- Assisted with enforcing workplace safety procedures and operational standards.
- Served as a problem-solving station operator to resolve logistical and workflow issues.
Assistant Manager
Funtopia
Lehi, UT
06.2017 - 12.2018
- Coordinated daily workflows and employee schedules to maintain smooth operations.
- Supervised staff and supported productivity through hands-on leadership.
- Monitored transactions and revenue processes with accuracy and accountability.
- Evaluated customer trends and seasonal demand to improve operational planning.
- Helped create a positive and engaging customer experience.
Education
High School Diploma -
Westlake High School
Saratoga Springs, UT01-2018
Skills
- Customer Service
- Team Leadership
- Communication
- Conflict Resolution
- Time Management
- Inventory Organization
- Problem Solving
- Forklift & Powered Equipment Operation
- POS System Operation
- Microsoft Word
- Hardworking and dependable
- Team-oriented leadership
- Self-motivated and adaptable
- Strong interpersonal skills
- Organized and detail-focused
Timeline
Garden Center Supervisor
Lowe’s
06.2022 - 01.2026
Customer Service Associate
Lowe’s
06.2021 - 06.2022
Amazon Associate
Amazon
11.2020 - 03.2021
Assistant Manager
Funtopia
06.2017 - 12.2018
High School Diploma -
Westlake High School