Troy Roberts
Spring Hill,TN
Summary
Proven innovator and problem-solver, excelled at Terminix Pest Control by enhancing team productivity and customer satisfaction through expert troubleshooting and comprehensive training. Skilled in equipment maintenance and customer service, I significantly improved operational efficiency. My attention to detail and mechanical knowledge ensured high-quality standards, contributing to a safer, more efficient work environment.
Overview
25
25
years of professional experience
Work History
Innovation Technician
Terminix Pest Control
11.2014 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Enhanced team productivity with thorough training on new technologies and procedures.
Termite Technician
Orkin Pest Control
04.2016 - 09.2016
- Boosted overall efficiency by participating in regular team meetings to discuss challenges faced in the field and brainstorm solutions together.
- Enhanced team productivity by coordinating efforts with fellow technicians and sharing best practices.
- Demonstrated commitment to quality service by staying updated on local pest trends and adjusting treatment strategies accordingly.
- Contributed to a safe work environment through proper handling, storage, and disposal of chemicals used in termite treatments.
- Streamlined workflow processes by organizing tools and equipment for easy access at job sites.
- Reduced callbacks by carefully applying chemical treatments according to label directions and company guidelines.
Termite Technician
Terminix
07.2005 - 04.2016
- Boosted overall efficiency by participating in regular team meetings to discuss challenges faced in the field and brainstorm solutions together.
- Collaborated effectively with office staff to schedule appointments, provide updates on job status, and address customer concerns promptly.
- Conducted regular follow-up visits to ensure long-term protection against termite infestations for clients.
Lead Machine Technician
Plus Mark
01.2000 - 03.2005
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
- Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
- Adhered to strict quality control standards while performing inspections on finished products, ensuring customer satisfaction.
- Assisted in training new technicians on company protocols, machine operations, and safety procedures to promote a knowledgeable workforce.
- Performed preventive maintenance to promote machine reliability and longevity.
- Maintained equipment performance by lubricating and cleaning components.
Education
GED -
Fairview High School
Fairview Tn01.2000
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Quality Control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Equipment Maintenance
- Work Planning and Prioritization
- Customer interaction
- Workload Management
- Routine Inspections
- Team Training
- Safety Equipment
Timeline
Termite Technician
Orkin Pest Control
04.2016 - 09.2016
Innovation Technician
Terminix Pest Control
11.2014 - Current
Termite Technician
Terminix
07.2005 - 04.2016
Lead Machine Technician
Plus Mark
01.2000 - 03.2005
GED -
Fairview High School
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