Summary
Overview
Work History
Skills
Timeline
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Troy Robinson

Troy Robinson

Albuquerque,NM

Summary

Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.

Overview

26
26
years of professional experience

Work History

Field Service Engineer III

Outset Medical
Albuquerque, NM
02.2019 - Current
  • Opened the Guam and Alaska territory.
  • Reviewed service reports from technicians in the field.

Field Service Engineer II

Varian Medical Systems
Reno, NV
02.2018 - 02.2019
  • Performed troubleshooting, repair and maintenance

Technical Trainer (contract)

IM Flash Technologies
Lehi, UT
12.2016 - 09.2017
  • Developed a robotic arm teaching curriculum for the photolithography technicians.
  • Resolved process issues to improve tool up time.

Field Service Engineer (contract)

National Cash Register
Albuquerque, NM
01.2015 - 12.2016
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.

Field Service Engineer

Esko Graphics
Sacramento, CA
12.2013 - 10.2015
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.
  • 22% increase in premium service contract purchases.

Site Lead

Tokyo Electron
Albuquerque, NM
10.2009 - 04.2013
  • Installation and process qualifications of TEL photolithography systems.
  • Improved efficiency of modification completion by 18%
  • Traveled internationally to provide applications training

Field Service Engineer

Nikon Precision
Albuquerque, NM
10.2008 - 04.2009
  • Performed troubleshooting, repair and maintenance of equipment at customer locations.
  • Installed upgrades on existing systems according to manufacturer specifications.

Field Service Engineer III

Tokyo Electron
Albuquerque, NM
06.1998 - 01.2008
  • Ensured installation schedules and system upgrades were completed on time and budget.
  • Implemented a 20%reduction of accessory parts shipping.

Skills

  • Analytical Troubleshooting and Critical Customer Relations (Kepner-Tregoe Method)
  • Lean Thinking and Methods (Kaizen Theory)
  • Accident Investigation
  • Advanced Chemical Awareness
  • Hazardous Energy Control
  • HAZCOM
  • MSDS/Right to Know
  • Ladder Safety/Fall Protection
  • Microsoft Office

Timeline

Field Service Engineer III

Outset Medical
02.2019 - Current

Field Service Engineer II

Varian Medical Systems
02.2018 - 02.2019

Technical Trainer (contract)

IM Flash Technologies
12.2016 - 09.2017

Field Service Engineer (contract)

National Cash Register
01.2015 - 12.2016

Field Service Engineer

Esko Graphics
12.2013 - 10.2015

Site Lead

Tokyo Electron
10.2009 - 04.2013

Field Service Engineer

Nikon Precision
10.2008 - 04.2009

Field Service Engineer III

Tokyo Electron
06.1998 - 01.2008

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Troy Robinson