TROY RONALD COX

• Ensure the safety and comfort of passengers during flights

• Provide exceptional customer service, responding to passenger needs and resolving issues promptly.

• Conduct pre-flight safety checks and adhere to safety protocols

• Foster a positive and welcoming in-flight environment.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.

• Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.

• Trained new flight attendants, equipping them with skills needed to maintain high service standards.

• Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.

• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.

• Facilitate the needs of physicians and healthcare providers while providing the highest standards of service and a patient-centered approach which requires empathy and patience but also allows for being fun and personable when appropriate.
• Duties include:
• Ensure patients are admitted within hospital guidelines; insurance verification and pre-certification/authorization is obtained prior to patient receiving medical services
• Ensure necessary paperwork for Medicare and Medicaid patients is processed properly and within government guidelines
• De-escalate customer issues with conflict mediation and problem-solving abilities.
• Responsible for new staff training to ensure superior customer service
• Mentor staff members on exemplary customer service to promote loyalty and retention