Troy Sahr
Chariton,USA
Summary
Accomplished Home Mortgage Consultant that was as the top of the companies sales team within the mortgage servicing industry. Skilled in enhanced customer experience and operational efficiency. Adept at identifying trends, resolving escalations, and collaborating with leadership to drive compliance and service.
Overview
10
10
years of professional experience
Work History
Enveloping
East Penn
02.2025 - Current
- Ensure machine stays running and push components in the battery manufacturing process allowing over 1000 batteries to be manufactured per shift.
- Visually inspects materials and discards defects to ensure industry standards.
- Fork lift operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales and Leasing Consultant
Gregg Young Automotive Group
10.2024 - 02.2025
- Greeting customers and introducing them to available cars.
- Assessing customers' needs and suggesting suitable cars.
- Negotiating sales prices, trade-ins, and payment terms.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
- Expanded customer base through targeted prospecting efforts including cold calling, email campaigns, open houses, and social media outreach.
Senior Account Manager
Marsh McLennan
11.2023 - 10.2024
- Develop and foster long-term relationships with a portfolio of clients.
- Responsible for retaining, servicing and expanding key accounts.
- Direct collaboration across the firm to provide comprehensive product and service solutions that meet clients needs.
- Leads and inspires department to execute its strategy and deliver business results.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Machine Specialist
Vermeer Corporation
10.2022 - 11.2023
- Eclipsing quality and productivity standards
- Conducted thorough equipment inspections, identifying potential problems before they escalated into costly repairs or delays.
- Assisted fellow team members in addressing any technical challenges faced during daily operations, fostering a collaborative problem-solving environment within the department.
- Translated work orders and blueprints into machining parameters and plans.
- Completed approximately 80 parts per night.
Home Mortgage Consultant
Wells Fargo
10.2020 - 10.2022
- Loan organization, start and assist customers with application of mortgage loan.
- Lead team in metrics such as Quilty, productivity, email aging, adherence
- Assessed clients' financial data to determine loan suitability.
- Provided expert guidance during the entire loan process, ensuring smooth transactions from preapproval to closing.
- Built trust among clients by maintaining confidentiality and professionalism throughout the loan process.
- Educated clients on various home financing products, empowering them to make informed decisions.
- Streamlined the loan application process for faster approvals and reduced wait times.
- Enhanced customer satisfaction by providing tailored mortgage solutions to fit individual needs.
- Utilized CRM tools to manage client information effectively while staying organized amid high work volumes.
- Conducted comprehensive financial analyses to tailor mortgage options for optimal client benefits.
- Adhered strictly to regulatory compliance measures mitigating risk exposure for both company and clients.
- Assisted first-time homebuyers in navigating the complexities of securing mortgages, promoting homeownership opportunities for a broader clientele base.
- Maintained up-to-date knowledge of industry trends, regulations, and lending programs to better serve clients'' needs.
- Coordinated with title companies, appraisers, real estate agents, and other professionals during settlement procedures ensuring seamless transactions.
- Consistently met or exceeded sales targets by effectively managing pipelines and prioritizing tasks.
- Funded approximately 20 loans per month.
Customer Service Representative
Wells Fargo
07.2017 - 10.2020
- Took full ownership of homeowner issues by conducting thorough research and implementing effective resolutions, improving customer satisfaction.
- Provided proactive follow-ups to customers, ensuring issues were resolved and service expectations were met.
- Processed payments for current and delinquent property taxes, ensuring compliance and preventing financial penalties. Mentored new employees and caseworkers, enhancing their knowledge and efficiency in handling customer inquiries.
- Managed the Foreclosure Proactive Report, identifying risks and taking preemptive actions to mitigate potential losses.
- Handled escalated customer calls with professionalism, de-escalating concerns and providing effective solutions.
- Assisted supervisors with escalated issues and callbacks, ensuring high-priority cases were resolved efficiently
Assistant Manager/Server
Village Inn
03.2016 - 04.2017
- Increased customer survey scores 20%
- Purchased, received merchandise and inventory
- Recruitment and supervision of personnel
- Customer service towards every guest and problem resolution as needed
- Oversight of all operations when General Manager not on premises
Utilization Management Representative II
Amerigroup/Anthem
11.2015 - 07.2016
- Took inbound calls from Healthcare providers and routed them to proper channels
- Built authorization shells using, PLUTO, CPT codes, DX codes and other systems
- Implemented cost savings ideas and process improvements
- Served as a liaison between patients, healthcare providers, and insurance companies to facilitate timely approvals of necessary treatments.
- Maintained up-to-date knowledge on relevant health policies, regulations, and industry best practices through ongoing professional development opportunities.
- Reduced wait times for essential services by effectively managing utilization review caseloads and prioritizing urgent requests.
Senior Account Specialist
American Enterprise
12.2014 - 11.2015
- Pre-qualified appoximately 20 prospective customers via telephone for services that may benefit potential customers while outlining features and benefits and providing quotes
- Secured the sale by obtaining e-payment and e-signature, answering prospects’ questions, discussing advantages of processing immediately
- Completed follow up with clients to move them into multi-line account
- Continuously stayed in contact with client and supervisors both verbally and in writing
Education
Long Term Care Administrative Specialist Certificate -
DMACC
Ankeny, IA01.2013
Bachelor of Arts - Health Services Leadership, Business and Administration
Buena Vista University
Storm Lake, IA01.2013
Associate of Arts Degree - undefined
North Iowa Area Community College
Mason City, IA01.2011
Skills
- Clear and concise interpersonal, verbal and written communication skills
- Ability to showcase excellent customer service and upselling/cross selling
- Currently Licensed Insurance Agent in Property, Casualty
- Bachelor’s Degree leadership
- Proficient in Microsoft suite
Timeline
Enveloping
East Penn
02.2025 - Current
Sales and Leasing Consultant
Gregg Young Automotive Group
10.2024 - 02.2025
Senior Account Manager
Marsh McLennan
11.2023 - 10.2024
Machine Specialist
Vermeer Corporation
10.2022 - 11.2023
Home Mortgage Consultant
Wells Fargo
10.2020 - 10.2022
Customer Service Representative
Wells Fargo
07.2017 - 10.2020
Assistant Manager/Server
Village Inn
03.2016 - 04.2017
Utilization Management Representative II
Amerigroup/Anthem
11.2015 - 07.2016
Senior Account Specialist
American Enterprise
12.2014 - 11.2015
Bachelor of Arts - Health Services Leadership, Business and Administration
Buena Vista University
Associate of Arts Degree - undefined
North Iowa Area Community College
Long Term Care Administrative Specialist Certificate -
DMACC
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