Troy Santiago
Brentwood
Summary
Dynamic Electronics Technician with Amtrak Railroad, skilled in fiber optics installation and preventative maintenance. Proven track record in troubleshooting complex systems and training teams to enhance operational efficiency. Adept at problem-solving and effective communication, ensuring safety compliance and minimizing downtime through proactive equipment management.
Overview
24
24
years of professional experience
Work History
Electronics Technician C&S Comms
Amtrak Railroad
Manhattan
12.2021 - Current
- Identified and diagnosed malfunctioning Analog phones and electronic components, systemSuch as OTN, Ciena 6500, Cisco Access Points, Rugged Com, El Teks, Fiber CWDMs, Lenel panels for security gates along the right of way, and magnetic locked doors in Penn Station and at other locations.t other locations.
- Monthly preventative maintenance of CIH and radio huts, which included testing the phone inside the hut, inspecting cables and batteries, fire extinguishers, eye wash stations, lighting, and door locks.
- Trained other technicians and New Hires in the use of specialized diagnostic tools and software programs.
- Worked both independently and with crews to interpret any malfunctions with equipment, and make repairs quickly to minimize downtime.
- Utilized schematics, diagrams, and manuals to accurately troubleshoot issues.
Assistant Manager of Operations
Epner Technology Inc.
Brooklyn
07.2001 - 12.2021
- Delegated work to staff, setting priorities and goals.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Coordinated with the shop manager to ensure smooth operations.
- Organized and updated schedules to optimize coverage for expected customer demands, per project.
- Built and maintained sound business relationships with vendors and suppliers.
- Resolved customer complaints promptly and professionally.
Apprentice Electrician
Sitara Electric LLC.
12.2012 - 09.2016
- Worked alongside master electrician and team of 8 journeymen installing wiring for new construction and existing homes using Romex, Bx, and UF
- Operated power hand tools, fluke meter, boom truck, trench machine
- Analyzing of blueprints, wiring diagrams, and schematics
- Inspection of electrical systems to identify safety hazards in faulty equipment and to ensure all work was to state electric code
Education
NYS Regents Diploma -
Northport High school
Northport, NY01.2001
Skills
- Fiber optics installation
- Preventative maintenance
- Customer service
- Electrical Troubleshooting
- Equipment maintenance
- Circuit analysis
- Troubleshooting techniques
- Technical training
- Safety compliance
- Effective communication
- Time management
- Project management
- Problem solving
- Team collaboration
Timeline
Electronics Technician C&S Comms
Amtrak Railroad
12.2021 - Current
Apprentice Electrician
Sitara Electric LLC.
12.2012 - 09.2016
Assistant Manager of Operations
Epner Technology Inc.
07.2001 - 12.2021
NYS Regents Diploma -
Northport High school
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