Troy Seymore
Houston,TX
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Knowledgeable Information Technology Specialist sets up and optimizes workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Medical business practices and IT standards. Excellent skills in infrastructure, data management and enterprise operations. Capable Information Technology Analyst experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
21
21
years of professional experience
Work History
Information Technology Specialist
Scottish Rite for Children
Dallas, TX
12.2022 - Current
- Provides Technical end-user support according to ITS department support policies
- Performs employee Moves, Transfers and New Hire deployments, in accordance with ITS departmental rules and policies: (as needed)
- Maintains computer Disk Images for desktop and laptop computer fleet, ensuring that images are kept current and that content and changes are documented
- (as needed)
- Occasional Onsite Visits
- Performs implementation of system upgrades
- Performs break-fix for onsite systems as necessary
- Facilitates vendor meets
- Advises and provides guidance to staff members
- Designs networking and systems solutions for property on-boarding during company acquisition periods
- Provides support to and resolve problems for end users (Tier 1 and Tier 2)
- Monitors and tracks help desk requests and responds efficiently to tickets in Cherwell System
- Supports corporate office network and IT needs
- Documents procedures and processes as needed
- Identifies and escalates problems appropriately
- Utilizes and populates asset management system
- Manages deployment of new and replacement computers
- Performs timely workstation hardware and software upgrades
- Provides direction for third-party service contractors
- Stays current on IT knowledge and best practices.
Desktop Support Technician
Encompass Health
Dallas, TX
07.2018 - 03.2020
- Provides Technical end-user support according to ITS department support policies
- Performs employee Moves, Transfers and New Hire deployments, in accordance with ITS departmental rules and policies: (as needed)
- Maintains computer Disk Images for desktop and laptop computer fleet, ensuring that images are kept current and that content and changes are documented
- (as needed)
- Occasional Onsite Visits
- Performs implementation of system upgrades
- Performs break-fix for onsite systems as necessary
- Facilitates vendor meets
- Advises and provides guidance to staff members
- Designs networking and systems solutions for property on-boarding during company acquisition periods
- Provides support to and resolve problems for end users (Tier 1 and Tier 2)
- Monitors and tracks help desk requests and responds efficiently to tickets
- Supports corporate office network and IT needs
- Documents procedures and processes as needed
- Identifies and escalates problems appropriately
- Utilizes and populates asset management system
- Manages deployment of new and replacement computers
- Performs timely workstation hardware and software upgrades
- Provides direction for third-party service contractors
- Stays current on IT knowledge and best practices.
Technical Support Analyst
Monarch Healthcare
Long Beach, CA
03.2015 - 06.2018
- Answer and resolve inbound technical calls at a Long Beach, CA large corporate Help Desk, efficiently and professionally, in a fast paced call center environment
- Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
- Act as a technical resource to others to resolve problems, issues, errors or related
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives.
I.T Support
Sigma Aldrich
Carlsbad, CA
07.2012 - 02.2014
Help Desk Tier I
University of California-San Diego
San Diego, CA
11.2010 - 02.2011
- Assisted clients with computer operating systems such as Windows and Mac OS
- Troubleshooting of computer hardware and software, installations and repair
- Set security groups and organizational units within Active Directory
- Setup Microsoft Outlook, managed exchange server
- Train users in operations of the Win7 operating system and MS Office Suites
- Setup and install computer peripherals, configuration, and troubleshooting including scanners, writeable CD ROMs, and monitors
- Ability to take direction from more than one person and coordinate many simultaneous projects and tasks
- Proven ability in following oral and written instructions accurately
- Instruct non-technical users in the use of hardware, software, and peripherals
- Instruct on how to create specifications based on user needs, and then interface with vendors on purchase and support.
Computer Technician
I.T. Remarketing
Houston, TX
06.2010 - 07.2010
- Asset inventory and disposal
- Data erasure
- Computer repair
- Server Repair
- Consignment and/or Purchase of Asset.
Computer Technician
Geek Squad
Houston, TX
09.2003 - 06.2009
- Facilitate the complete solution of product sales, upgrades, installations and service both at the store and at customer sites
- Educate customers on the operation of their products/service/solution
- Travel to provide a complete service solution at customer sites
- Provide thorough documentation of all work performed
- Coach customers on proper use and maintenance of hardware and software.
Education
Bachelor of Science - Analysis and Design
Saint Leo University
05.2015
Skills
- Process improvement implementation
- End-user support
- Software Updates
- Project Management
- Root Cause Analysis
- Audit Support
- Confidential data management
- Network infrastructure updates
- Device configuration
- Company policy adherence
- Problem-solving skills
- IT service management
- Document Management
Timeline
Information Technology Specialist
Scottish Rite for Children
12.2022 - Current
Desktop Support Technician
Encompass Health
07.2018 - 03.2020
Technical Support Analyst
Monarch Healthcare
03.2015 - 06.2018
I.T Support
Sigma Aldrich
07.2012 - 02.2014
Help Desk Tier I
University of California-San Diego
11.2010 - 02.2011
Computer Technician
I.T. Remarketing
06.2010 - 07.2010
Computer Technician
Geek Squad
09.2003 - 06.2009
Bachelor of Science - Analysis and Design
Saint Leo University
Similar Profiles
Andoni UybengkeeAndoni Uybengkee
CERTIFIED SURGICAL TECHNOLOGIST (Travel Contract) at Scottish Rite for ChildrenCERTIFIED SURGICAL TECHNOLOGIST (Travel Contract) at Scottish Rite for Children
Elizabeth GrayElizabeth Gray
Patient Access Representative at Scottish Rite for ChildrenPatient Access Representative at Scottish Rite for Children
Giovanna ReynaGiovanna Reyna
Sports Therapy Technician at Scottish Rite for Children - The StarSports Therapy Technician at Scottish Rite for Children - The Star
Anthony RuizAnthony Ruiz
Security Guard at Scottish Rite For ChildrenSecurity Guard at Scottish Rite For Children
Raviteja VaranasiRaviteja Varanasi
Senior Vice President at JPMorganChaseSenior Vice President at JPMorganChase