Troy Shields
Applications Engineer
Creedmoor,NC
Summary
Dedicated Applications and DevOps Engineer. Adept at creating new programs and solutions for Advanced Metering Infrastructure clients. Knowledgeable in Windows and Linux System Administration, networking, automation, and DevOps. Successful technology career history comprising more than 7 years.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Applications Engineer
Trilliant Networks Inc
Cary, NC
02.2018 - Current
- Designed, built, and supported multiple stand alone mobile sales solutions platform for use globally by sales team which decrease technical issues during presentations to less than 5%.
- Integrated IoT products from partner companies into existing Trilliant network solutions offerings using Python and Node-Red establishing additional sales opportunities.
- Liaised with sales department to identify technical requirements and developed solutions.
- Installed applications and confirmed proper communication between systems and equipment.
- Collaborated with multidisciplinary teams to design and implement new technology features.
DevOps Engineer
HCL America
Cary, NC
11.2014 - 02.2018
- Supported highly-distributed web application with 100+ servers, ensuring client SLA requirements on up-time were met
- Monitored automated build and CD/CI processes to drive build/release failure resolution using CD/CI tools
- Experience with open-source and licensed tools in each stage of DevOps SDLC
- Researched and identified new technologies and tools helping to visualize data, monitor processes, and automate actions
- Wrote bash and Python scripts automating daily maintenance and activities
- Resolved or escalated problem tickets to resolve user issues.
Automotive Sales
Multiple Locations Raleigh
Durham, NC
03.1994 - 11.2014
- Non-IT Related
- Assisted clients in selecting, securing, and financing automobiles based on client requirements
- Achieved and maintained 97.7% Customer Satisfaction Rating over 20 years across multiple manufacturers
- Cultivated prospective buyers over web through use of web marketing and analytics tools
- Managed multiple Internet-based sales teams averaging 75 units and averaging $1.6 million in gross sales monthly using excellent leadership and team-building skills.
Education
Bachelor of Science - Information Technology
American InterContinental University
Schaumburg, IL 07.2012 - 07.2014
Skills
Systems Admin(CentOS , Ubuntu, RHEL,Bash Shell))
Containerization(Docker, Kubernetes)
Servers(Windows, Linux, Load Balancing & Failover, Cron, MySQL, Oracle, Apache HTTP))
Cloud Infrastructure( AWS EC2, Route 53, Amazon S3)
Database Management(Oracle, SQL, MySQL)DevOps(Jenkins)
Networking(Ping, Netstat, ARP, WireShark)
Technical application support
Equipment deployment
Verbal and written communication
DevOps proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Timeline
Applications Engineer
Trilliant Networks Inc
02.2018 - Current
DevOps Engineer
HCL America
11.2014 - 02.2018
Bachelor of Science - Information Technology
American InterContinental University
07.2012 - 07.2014
Automotive Sales
Multiple Locations Raleigh
03.1994 - 11.2014