Troy Simmons
Richmond,VA
Summary
Proficient employee with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong construction/customer service and sales background.
Overview
20
20
years of professional experience
Work History
Maintenance Technician
BG Multifamily
Richmond, VA
11.2021 - 12.2021
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Installed new locks, door handles and door closers.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
Customer Service Specialist
Genovas Pizza Express
Richmond, VA
04.2019 - 10.2021
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Crew Leader
Southern Highway
Richmond, VA
04.2018 - 04.2019
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Cultivated communications with customer and resolved budgetary and logistics issues to move toward project completion.
- Monitored team members to verify work quality and address concerns.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Monitored materials inventory and requested items for restocking for each job.
Education
Business
Radford University
Radford, VAHigh School Diploma -
Clover Hill High School
Midlothian, VA06.1997
Skills
- Decision Making
- Troubleshooting and Diagnostics
- Clear Communication
- Critical Thinking
- Hand and Power Tool Operation
- Problem Detection and Resolution
- Preventive Maintenance
- Supply and Parts Ordering
- Relationship Building
- Accurate Estimation
- Personnel Training
- Word Processing
References
PROFESSIONAL
Lindsay B-BG Multifamily
(804)212-2155
Dennis J -Park West End
(804)439-8600
PERSONAL
Steve Fox
(804)356-0804
Katie Tatum
(804)337-2256
Timeline
Maintenance Technician
BG Multifamily
11.2021 - 12.2021
Customer Service Specialist
Genovas Pizza Express
04.2019 - 10.2021
Crew Leader
Southern Highway
04.2018 - 04.2019
Business
Radford University
High School Diploma -
Clover Hill High School
Similar Profiles
Lauren CarterLauren Carter
Leasing Consultant at BG Staffing - BG MultifamilyLeasing Consultant at BG Staffing - BG Multifamily
Darryl DunlapDarryl Dunlap
Maintenance Technician at BG Staffing - BG MultifamilyMaintenance Technician at BG Staffing - BG Multifamily
Mya CampbellMya Campbell
Floating Leasing Consultant at BG Staffing - BG MultifamilyFloating Leasing Consultant at BG Staffing - BG Multifamily
Leslie BryanLeslie Bryan
Leasing and Sales Consultant P/T(weekends) at BG Staffing – BG MultifamilyLeasing and Sales Consultant P/T(weekends) at BG Staffing – BG Multifamily
JASMINE MOSLEY, MHA, PMPJASMINE MOSLEY, MHA, PMP
Senior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy HealthSenior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy Health