Troy Benson
Rapid City,South Dakota
Summary
With a proven track record at Restoration Roofing, I excel in time management and problem-solving, ensuring projects meet deadlines with excellence. My expertise spans from detailed roofing installations to enhancing customer satisfaction through exceptional service. Skilled in both technical and interpersonal abilities, I consistently deliver quality results, achieving a significant improvement in client satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Roofer
Restoration Roofing
02.2024 - 12.2024
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Inspected problem roofs to determine best repair procedures.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
- Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.
- Served as a reliable point-of-contact for clients addressing concerns or questions regarding their roofing needs or ongoing projects.
- Improved client satisfaction by efficiently completing roofing projects within deadlines and budget constraints.
- Installed chimney flashing, gutters and other roof components to direct smoke away and offer protection from elements.
- Managed inventory of roofing supplies and materials.
Dietary Aide
Middleburg Heights Assisted Living
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Discarded outdated food products and maintained waste disposal procedures.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
Boat Detailer
Gks Custom Polishing
01.2022 - 12.2022
- Assisted with training new employees on proper boat detailing techniques to maintain company standards of excellence.
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Collaborated with team members to complete large-scale yacht detailing projects on schedule and within budget constraints.
- Adapted quickly to new products, equipment, and techniques in the ever-evolving marine industry to stay ahead of competitors and provide top-quality service.
- Earned a reputation for reliability by consistently arriving at job sites punctually and completing work within the agreed-upon timeframe.
- Maintained a high standard of cleanliness for clients'' boats, resulting in repeat business and positive reviews.
Hitch Installer
Uhaul Moving And Storage
06.2021 - 12.2021
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
Foreman
Centimark Roofing
08.2017 - 06.2021
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Reviewed project details to specify correct materials and equipment for job sites.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
- Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
Store Manager
Qdoba
05.2014 - 07.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor Of Business Administration - Business
Bryant And Stratton College
Cleveland, OHSkills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Kitchen equipment operation
- Computer skills
- Flexible schedule
- Food safety
- Sanitation practices
- Detail-oriented
- Food handling safety
- Verbal communication
- Team collaboration
- Patient communication
- Restaurant experience
- Issue resolution
- Kitchen operations
- Meal preparation
- Heavy lifting
- Allergen awareness
- Nutrition knowledge
- Nutrition
- Sanitization
- Food preparation
- Dietary modifications
- Specialized meal preparation
- Food presentation
- Food delivery
- Workload management
- Scheduling and planning
- Portion control
- Cooking
- Fast food experience
- Cooking techniques
- Hygiene standards
- Dietary guidelines
- Dining room service
- Attention to detail
- Money handling
- Decision-making
Timeline
Roofer
Restoration Roofing
02.2024 - 12.2024
Boat Detailer
Gks Custom Polishing
01.2022 - 12.2022
Hitch Installer
Uhaul Moving And Storage
06.2021 - 12.2021
Foreman
Centimark Roofing
08.2017 - 06.2021
Store Manager
Qdoba
05.2014 - 07.2017
Dietary Aide
Middleburg Heights Assisted Living
Bachelor Of Business Administration - Business
Bryant And Stratton College
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