Troy Sinclair
Glendale,AZ
Summary
Dynamic Vendor Relations Manager at Nexa with a proven track record in vendor performance management and relationship building. Expert in resource planning and fostering teamwork, I drive continuous improvement initiatives that enhance operational efficiency and service delivery. Committed to achieving excellence through effective communication and strategic problem-solving.
Overview
15
15
years of professional experience
Work History
Vendor Relations Manager
Nexa
01.2023 - Current
- Coordinated communication between vendors and internal teams to streamline operations.
- Supported vendor performance evaluations, contributing to continuous improvement initiatives.
- Facilitated training sessions for vendors on company expectations and procedures.
- Strengthened vendor relationships by maintaining consistent communication and addressing concerns promptly.
- Assessed vendor performance through regular evaluations, providing feedback to improve service delivery.
- Fostered a culture of continuous improvement within the Vendor Relations team, encouraging innovation and creative problem-solving approaches to address emerging challenges.
Operations Team Manager
Nexa
08.2017 - 12.2022
- Oversaw daily operations, ensuring adherence to company protocols and efficiency standards.
- Developed and implemented process improvements, enhancing team productivity and workflow consistency.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Analyzed operational data to identify trends and optimize resource allocation for maximum effectiveness.
- Established performance metrics to evaluate team output and drive continuous improvement efforts.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
Insurance Sales Agent
Liberty Mutual
02.2016 - 05.2017
- Developed customized insurance plans tailored to client needs and preferences.
- Conducted thorough assessments of clients' financial situations and risk exposures.
- Educated clients on policy options, benefits, and coverage details to enhance understanding.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
Team Leader
Progressive Leasing
01.2015 - 02.2016
- Led cross-functional teams to improve operational efficiency and achieve project goals.
- Developed training programs for team members, enhancing skill sets and performance.
- Established performance metrics to monitor team progress and drive continuous improvement initiatives.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Inbound Sales Representative
Cox Communications
11.2010 - 11.2014
- Managed inbound sales inquiries, ensuring prompt and accurate responses to customer needs.
- Utilized CRM systems to track leads, enhance customer interactions, and streamline follow-up processes.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Education
High School Diploma -
Greenway
Phoenix, AZSkills
- Resource planning
- Vendor assessment
- Vendor relationships
- Vendor performance management
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Planning and prioritization
- Relationship building
- Team building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of Quality Assurance.
- Supervised team of 100 staff members, including supervisors and agents.
- Created an implemented the Team Manager Role and Expectations guide across 3 different call centers.
- Created "The Keys to a Great Call" guide for Quality Assurance & Training departments.
- Developed a Performance Improvement Plan for frontline agents.
- Led associate focus groups and meetings to obtain suggestions,
address concerns or issues and foster positive relations among team
members and management.
Created and implemented strategies for improving operational
efficiency and accuracy.
Produced detailed reports outlining performance against
benchmarks.
Timeline
Vendor Relations Manager
Nexa
01.2023 - Current
Operations Team Manager
Nexa
08.2017 - 12.2022
Insurance Sales Agent
Liberty Mutual
02.2016 - 05.2017
Team Leader
Progressive Leasing
01.2015 - 02.2016
Inbound Sales Representative
Cox Communications
11.2010 - 11.2014
High School Diploma -
Greenway