IT Support Specialist
CGS
11.2023 - 04.2024
- Provided technical support to users, resolving hardware and software issues efficiently.
- Assisted in troubleshooting network connectivity problems using diagnostic tools.
- Documented support processes and solutions to enhance team knowledge base.
- Learned IT systems and applications, adapting quickly to user needs and inquiries.
- Collaborated with senior technicians to implement software updates and patches.
- Conducted routine maintenance on computer systems to improve performance reliability.
- Participated in training sessions, gaining knowledge of best practices in IT support processes.
- Used ticketing systems to manage and process support actions and requests.
- Maintained inventory of IT equipment, ensuring availability for user requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.