Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Troy Sloan

Spokane Valley

Summary

Successful operations manager with extensive experience with service technicians, excelling in regulatory compliance and team supervision. Proven track record in enhancing productivity and profitability through effective delegation and staff training. Skilled in SAP navigation, fostering a culture of safety and continuous improvement while addressing customer needs with exceptional communication.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Terminal Spervisor III

HF Sinclair Midstream
02.2023 - Current
  • Set terminal budgets and set goals to adhere to plans.
  • Coordinated and monitored maintenance and repair of company vehicles, equipment, load rack, and pipelines to provide timely servicing and reduce downtime..
  • Monitored employee performance and productivity.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Developed emergency protocols for terminal and safety guidelines.
  • Generated profit and loss statements and financial overviews of terminal. Monthly / Quarterly/ Annually
  • Hired, trained and educated new employees to improve company performance and efficiency.
  • Fielded customer complaints and comments and rectified issues.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of refueling environment.
  • Facilitated intra-departmental functions and terminal operations according to corporate business plan.
  • Double-checked regulatory work orders and for quality assurance and compliance.

Regional Preventative Maintenance Manager

Market Equipment
12.2020 - 02.2023
  • Supervised employee performance, preventive maintenance, and safety.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Created and submitted detailed reports to highlight maintenance activities and equipment performance.
  • Collaborated with other departments to verify completion of maintenance tasks.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
  • Forecasted and reviewed maintenance budgets to establish cost-effective measures.
  • Documented inventory of spare parts to enable tracking history and maintain accurate records.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Regioinal Service Manager

SME Solutions
09.2014 - 12.2020
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Night Loader / Preload Line Supervisor

UPS
07.2009 - 09.2014
  • Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
  • Trained team members to use proper loading and lifting techniques and comply with safety procedures.
  • Inspected trucks and cargo holds to identify for damage or other issues before loading.
  • Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
  • Worked with team members to move and load cargo properly and safely.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Coordinated with other supervisors within facility to manage operations between departments.
  • Followed and improved operating procedures and best practices for line production.
  • Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
  • Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Managed team of 18 production associates, overseeing productive production processes and meeting all deadlines.

Small Business Owner

Service Xpress, LLC
03.2001 - 09.2014
  • Fulfilled customer service needs by completing all purchase orders and customer invoices in a timely manner.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.

Education

Bachelor of Arts - Education

Seattle Bible College
Seattle, WA
05-1991

Skills

  • Operations management
  • Business management
  • Regulatory compliance
  • Delegation
  • Dispatch
  • Staff supervision
  • Team supervision
  • Staff training and development
  • Policy enforcement
  • Safety
  • MS office suite
  • SAP navigation
  • Shipping and receiving

Accomplishments

  • Supervised team of 20+ staff members.
  • Used Microsoft Excel to develop service tracking spreadsheets for preventative and predictive maintenance.
  • Achieved $5 million annual in corporate bookkeeping error by completing one year P&L investigation from previous report history.

Certification

  • Forklift Operator - certified through Norlift - expires 2027
  • Conflict Resolution Training - HF Sinclair / Market Equipment / SME Solutions
  • Risk Assessment Training - HF Sinclair
  • Record Keeping and Privacy of Information - HF Sinclair / SME Solutions

Timeline

Terminal Spervisor III

HF Sinclair Midstream
02.2023 - Current

Regional Preventative Maintenance Manager

Market Equipment
12.2020 - 02.2023

Regioinal Service Manager

SME Solutions
09.2014 - 12.2020

Night Loader / Preload Line Supervisor

UPS
07.2009 - 09.2014

Small Business Owner

Service Xpress, LLC
03.2001 - 09.2014

Bachelor of Arts - Education

Seattle Bible College

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