Troy Smith

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.

• Enhanced donor relationships with personalized communication plans and regular updates on project progress.
• Developed comprehensive strategic plans to guide long-term growth and sustainability of the organization''s programs.
• Increased fundraising revenue by implementing innovative donor engagement strategies and targeted campaigns.
• Worked with volunteers to man all fund raising events.
• Worked with grant writers to maximize grant opportunities and collect on approved grants.
• Worked with Event Coordinator to staff scheduled fundraising events and create new future events.

• Supervised various locations, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

• Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
• Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
• Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
• Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
• Reduced expenditures for the region through cost analysis and effective budget management.
• Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
• Led cross-functional teams to achieve company-wide goals and initiatives within the region.
• Set team and individual KPIs and provided regular, actionable feedback.

• Finalized sales deals and contracts.
• Managed territory budget to support development of regional and territory leads.
• Followed up with customers about customer service.
• Created efficient routes for outside salesman.
• Contributed ideas and offered constructive feedback at weekly sales and training meetings.
• Trained staff on how to close sales in field.
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
• Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.

Oversight of the Department of the Army Cryptofacility

Program.

Wrote doctrine for Department of the Army for Cryptofacility accounting.

Conducted Counterintelligence investigations.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.