Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Smith

pflugerville ,Texas

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Principal Distribution Company

SCI 800-821-5344 /Donavan (512)845-7040
Austin , Texas
11.2021 - 10.2024
  • Delivered packages to customers in a timely and efficient manner.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Drove trucks to and from job sites to deliver supplies.

Customer Service Representative

Lennar Homes
Austin, Texas
12.2012 - 08.2021
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

QA Inspector

Zimmer Orthopedics
Austin, Texas
09.2008 - 07.2012
  • Evaluated incoming material from suppliers against drawings and purchase order specifications.
  • Monitored production processes for conformance with quality standards.
  • Performed mechanical, electrical, functional, and dimensional inspections on components and assemblies.
  • Utilized measuring tools such as calipers, micrometers, gauges.
  • Recorded test results in logbooks and databases.
  • Communicated with engineering staff regarding quality assurance issues.
  • Inspected parts for defects such as cracks, chips, scratches, burrs or other surface imperfections.
  • Trained personnel in the use of inspection equipment.
  • Prepared reports summarizing findings from inspections.
  • Documented non-conformance issues using standard forms.
  • Ensured that all safety regulations were followed while conducting tests.
  • Used specialized tools to take precise measurements of various aspects of samples.

Customer Service Representative

New Homes Builders/Lennar Homes
Austin, Texas
03.2005 - 06.2008
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Bryan High School
Bryan, TX
05-1975

Skills

  • Self-Directed
  • Google drive
  • Dependable and responsible

Certification

I Have received Certificate of License in Ministry, Certificate in Drawing Interpretation for Blue Prints, ACC class for Spanish Interpretation, Certification award for best achievement of completed Monthly sign off tickets.

Timeline

Principal Distribution Company

SCI 800-821-5344 /Donavan (512)845-7040
11.2021 - 10.2024

Customer Service Representative

Lennar Homes
12.2012 - 08.2021

QA Inspector

Zimmer Orthopedics
09.2008 - 07.2012

Customer Service Representative

New Homes Builders/Lennar Homes
03.2005 - 06.2008

High School Diploma -

Bryan High School

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Troy Smith