Open To Work
Troy Steen
Caliber Refacing Solutions LLC
Central FL Area,FL
Work Preference
Desired Job Title
Owner / Lead Carpenter & InstallerLead Installer / CarpenterOwner / Craftsman and Masonry Crew ForemanOwner / Lead Carpenter & InstallerService Provider
Work Type
Full TimeContract WorkGig WorkConsultingSeasonal Work
Location Preference
On-SiteRemoteHybrid
Open to relocation:
No
3
Certificates
10
Years of experience
Highly skilled craftsman and lead installer with 10+ years of custom installation experience in kitchen cabinetry and refacing, closets and home organization, LVT/LVP flooring & a lifelong foundation in the skilled construction trades. Known for meticulous finish work, precision measurement, and exceptional in-home service. Brings deep expertise in installation best practices that elevate quality, efficiency, and client satisfaction across B2B partnerships. Committed to continuous improvement and operational excellence throughout the entire end-to-end process.
Work History
Owner / Lead Carpenter & Installer
6 Months- Lead operations and custom installations for kitchen makeovers, closets, pantries, laundry rooms, garages, and home storage systems and luxury vinyl flooring, delivering high-quality craftsmanship and consistently exceptional service. Service Provider expansion to Lowe's and Sears.
- Further strengthen B2B partnerships through development of precision measurement techniques and training materials, installer coaching and talent consultation, and logistics consultation for client expansion/growth
- Develop and implement core processes and best practices for measurements, delivery, demo, inventory control, and installation workflows, improving operational efficiency and service quality.
- Collaborate with designers, sales teams, and suppliers to develop innovative solutions and integrate sustainable/eco-friendly materials, delivering on complex designs and unique client requests.
Owner / Lead Carpenter & Installer
4 Years- Lead operations and custom installations for large-volume kitchen makeovers, closets, pantries, laundry rooms, garages and home storage systems, and luxury vinyl flooring, delivering high-quality craftsmanship and consistently exceptional service. Service Provider for Home Depot, expanding to Renuity (FHIA) and Backyard Products/BJs Wholesale Club.
- Strengthened B2B partnerships through on-time installations, exceptional customer service, and installation quality - serving as a trusted, high-value partner to business clients.
- Lead and develop field subcontractors, providing hands-on coaching to installers and subcontractors to improve quality, callbacks and uphold service standards without compromising project deadlines.
- Collaborated cross-functionally with client internal teams to perform thorough site inspections/audits and expert service/warranty work to support sensitive legal reviews, escalated customer reinstallation, and manufacturer errors.
Lead Installer / Carpenter
6 Months- Led the successful completion of high-end custom cabinetry and refacing installations for kitchen makeovers and home storage solutions, ensuring precise fit-and-finish and exceptional visual results.
- Completed apprenticeship in custom cabinetry manufacturing and services, expanding capabilities in advanced cabinetry construction, refacing techniques, and innovative repair solutions.
- Fostered effective communication with homeowners and team members, ensuring all project requirements, expectations, and quality standards were clearly understood and consistently met.
- Documented project designs, materials, progress, and photos within the company's custom application, improving workflow efficiency and providing installation staff with clearer, more actionable project information.
Owner / Craftsman and Masonry Crew Foreman
5 Years 7 Months- Customized and executed more than twenty outdoor woodworking and masonry projects, including outdoor kitchens, fireplaces, hardscapes, custom wood structures, fire pits and mailbox installations, , luxury vinyl and wood flooring, delivering high-quality craftsmanship and strong client satisfaction.
- Led a three-person labor crew in constructing custom outdoor structures for residential and light commercial projects, improving project timelines by one week through strategic task delegation.
- Coordinated project dependencies with contractors and homeowners, such as foundational elements and adjacent outdoor structures, to ensure proper sequencing and on-time project completion.
- Provided home improvement installation services as a Verified Service Provider for Takl, Handy, and Thumbtack apps, assembling and installing home storage solutions and performing a wide range of residential installations.
- Conducted masonry inspections and consultations for manufactured home insurance agencies, identifying root causes of claims related to foundations, walls, and windows to support accurate reporting and resolution.
CDL Driver
6 Years 8 Months- Operated commercial vehicles safely, conducting pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Managed delivery schedules and maintained accurate driving logs, coordinating with dispatch to optimize routes and timelines.
Education
High School Diploma / GED
Commercial Driver's License (CDL)
Skills
Kitchen Cabinet Refacing and Installation
Custom Closet and Home Org Installation
Advanced Finish Carpentry
Brick
Block
and Stone Masonry
Field / Operational Leadership
Precision Measurement & training
Superior in-home customer service
Meticulous finish work & quality checks
Blueprint/Schematics/Renderings Reading
Quality Control and Process Improvement
Onboarding & training materials
Schedule management: project and staff
On-site troubleshooting & problem-solving
Project & CRM software: Coupa
CompanyCam
LP Installer
Slack
MS Office
Copilot AI
Accomplishments
On-Time Project Completion
Maintained 100% on-time delivery rate as a display installer with BJ's Wholesale club (Backyard Products) - 2024
Exceptional Customer Service
Achieved IVOC score (5-star installer surveys) ≥ 4.50 as a Service Provider with Home Depot - 2023
Installation Callbacks (Rework / Error Rate)
Achieved ≤5% callback rate as a Service Provider with Home Depot - 2022-2023
Accelerated Independent Service Provider
Recruited by Home Depot Installation Services from woodworking and installation business, and became a certified independent Service Provider within six months of apprenticeship under Master Carpenter and General Contractor - 2022
Certification
- EPA Lead Renovator Certification, Environmental Protection Agency - Oct 2021-Feb 2027
- OSHA 10 Training Certification: Construction Safety and Health - March 2026-Present
- Custom Drawer Installation Certification, Art of Drawers - July 2026-Present
- Licensed Home Improvement Contractor TN - 2022-2024
Timeline
Owner / Lead Carpenter & Installer
Caliber Refacing Solutions LLC
02.2026 - CurrentRead More
Owner / Lead Carpenter & Installer
Caliber Door Installs and Services
02.2022 - 02.2026Read More
Lead Installer / Carpenter
Classic Traditions LLC
01.2022 - 07.2022Read More
Owner / Craftsman and Masonry Crew Foreman
Elfwood Outdoor
05.2016 - 12.2021Read More
CDL Driver
Various
10.2006 - 06.2013Read More
Chillicothe High School
High School Diploma / GED
Read More
Volunteer Training Center
Commercial Driver's License (CDL)
Read More