Troy Stevens
Syracuse,NY
Summary
Industrious Transportation professional bringing a spotless driving record and 7 years of industry experience. Highly skilled in maintaining accurate records and adhering to local and state traffic laws to foster safety. Skilled facilitator and mentor for drivers and office staff, teaching company policies, procedure, and safe driving habits. Personable and helpful with demonstrated success in effectively managing schedules while maintaining safety and quality service.
Overview
21
21
years of professional experience
Work History
Company Driver
System Freight
Liverpool, NY
03.2022 - Current
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Trained new drivers, teaching them specific company policies and procedures, while observing driving habits and behaviors and correcting/coaching as needed.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Company Driver
Veritiv Corporation
Liverpool, NY
09.2019 - 03.2022
- Verified deliveries against shipping instructions prior to delivering to customers.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Assisted warehouse personnel in packing orders when necessary.
Customer Service Trainer
Startek
Kingston, Ontatio, Canada
06.2003 - 09.2005
- Led classroom sessions on topics related to effective communication techniques when dealing with customers.
- Conducted regular performance evaluations of customer service representatives to identify areas of improvement.
- Delivered presentations regarding best practices associated with providing superior customer experiences.
Education
Commercial Truck Driving
National Tractor Trailer School Inc
Liverpool, NY12-2016
Associate of Applied Science - Civil Engineering Technology
Loyalist College
Belleville, Ontario, CanadaCic06-2012
Skills
- Navigation and Map-Reading
- Supply Delivery
- Vehicle Maintenance and Repair
- Group Facilitation
- Staff Training
Timeline
Company Driver
System Freight
03.2022 - Current
Company Driver
Veritiv Corporation
09.2019 - 03.2022
Customer Service Trainer
Startek
06.2003 - 09.2005
Commercial Truck Driving
National Tractor Trailer School Inc
Associate of Applied Science - Civil Engineering Technology
Loyalist College
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