Troy Stewart
Lithonia,Ga
Summary
Experienced in customer service and team leadership with strong skills in project management and problem-solving. Proven ability to enhance operational efficiency and resolve conflicts effectively. Eager to leverage expertise as a General Manager to drive strategic growth and foster a collaborative team environment.
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
18
18
years of professional experience
Work History
Trainer Px Manager
Delta Global Services
Baton Rouge, Louisiana
10.2024 - Current
- Coordinated with airline personnel to accommodate special needs passengers whenever possible.
- Performed quality control checks on boarding passes before issuing them to passengers.
- Collaborated closely with co-workers to ensure smooth operational flow during peak hours of business.
- Enforced strict adherence to security measures outlined by federal aviation authorities at all times.
- Performed daily tasks such as stocking supplies, cleaning workstations, and organizing paperwork.
- Utilized problem-solving abilities to address complex customer issues with efficiency and accuracy.
- Provided exceptional customer service to passengers and staff at the airport, including resolving conflicts and addressing inquiries.
- Managed incoming calls from customers regarding flight cancellations or delays, providing accurate updates on the situation.
- Regularly updated databases related to customer profiles and flight schedules using computer software applications.
- Developed strong relationships with airlines staff members in order to better serve customers' needs.
- Processed ticketing transactions, checked baggage, and assisted customers with any necessary travel information or documentation.
- Greeted passengers upon arrival at the airport terminal and provided directions when needed.
- Verified passport details for international travelers prior to their departure from the airport terminal.
- Assisted customers with navigating through security checkpoints according to TSA protocols.
- Demonstrated excellent interpersonal skills while handling customer complaints in a professional manner.
- Created detailed reports of passenger feedback for management review on a regular basis.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained up-to-date knowledge of industry trends and best practices.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Supervised, evaluated or referred instructors to skill development classes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Developed and implemented training programs to enhance employee performance and safety standards.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
- Assessed training needs through regular evaluations and feedback from staff and management.
- Streamlined training materials, improving accessibility and comprehension for diverse learning styles.
- Mentored junior trainers, fostering professional growth and enhancing overall team effectiveness.
- Collaborated with management to align training initiatives with organizational goals and objectives.
- Conducted workshops on compliance regulations, reinforcing adherence to industry standards among employees.
- Evaluated training outcomes, leveraging insights to refine processes and improve future sessions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Facilitated team-building exercises to foster collaboration between department members.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
- Increased employee competency with creation of targeted skill development paths.
- Revolutionized safety training, significantly reducing workplace accidents.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
Store Manager
Designer Shoe Warehouse
01.2023 - 03.2024
- Oversaw daily operations to enhance customer service and improve sales performance.
- Managed inventory control processes, ensuring optimal stock levels and minimizing shrinkage.
- Developed staff schedules to align workforce with business needs and peak customer traffic.
- Implemented training programs that improved employee performance and retention rates.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive work environment through effective communication and team-building activities.
- Established vendor relationships to enhance product offerings and negotiate favorable terms.
- Led initiatives to streamline operational processes, resulting in increased efficiency across departments.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Store Manager
SNIPES
Atlanta, GA
01.2020 - 01.2023
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Tracked store inventory and ordered new products to prevent shortages.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Leveraged new sales strategies to increase store revenue.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Created and distributed training materials to staff members.
- Developed and executed marketing plans to promote store products and services.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Handled customer complaints professionally and resolved issues promptly.
- Analyzed financial data to identify areas of improvement.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Prepared staff work schedules and assigned specific duties.
- Oversaw daily store operations, ensuring optimal staffing and inventory management.
- Trained and mentored team members on customer service and sales techniques.
- Developed and implemented visual merchandising strategies to enhance product presentation.
- Analyzed sales data to identify trends, inform stock decisions, and optimize inventory levels.
- Collaborated with corporate teams to execute promotional events and marketing strategies.
- Managed budgeting processes, controlling expenses to maintain profitability targets.
- Fostered a positive work environment through effective communication and team-building activities.
- Ensured compliance with company policies, safety regulations, and operational standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Footlocker, US
Atlanta,South Carolina,Alabama
01.2008 - 01.2020
- Manage every aspect of store operations.
- Train and develop store staff in customer service techniques.
- Monitored and implemented corporate programs in sales, shipping and merchandising.
- Direct large store team to create a sales environment, that consistently met and exceeded sales goals and reduce operating cost.
- Manage large team, including hourly employees, specialty, and five direct supervisor reports.
- Ensured that employees recognized the importance of their contributions to the whole and demonstrated to each one appreciation for the value that he or she delivered to the store overall.
- Ensure achievement of sales targets, and operational implementation and execution with one hundred percent customer satisfaction.
- Exceeded assigned sales performance, revenue, and productivity targets.
- Ensure that all employees receive necessary and proper training to meet sales objectives.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Tracked store inventory and ordered new products to prevent shortages.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Leveraged new sales strategies to increase store revenue.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Created and distributed training materials to staff members.
- Developed and executed marketing plans to promote store products and services.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Handled customer complaints professionally and resolved issues promptly.
- Analyzed financial data to identify areas of improvement.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Prepared staff work schedules and assigned specific duties.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led initiatives to streamline operational processes, resulting in increased efficiency across departments.
- Established vendor relationships to enhance product offerings and negotiate favorable terms.
- Fostered a positive work environment through effective communication and team-building activities.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Associate in Music Education -
Southern University
Baton Rouge, LouisianaSkills
- Project Management
- Team Building
- Budget Planning
- Communication
- Problem-solving
- Strong multitasking
- Superior customer service
- Excellent interpersonal skills
- Baggage handling
- Passenger assistance
- Travel documentation verification
- Effective problem solving
- Exceptional communication
- Flexible work schedule
- Emergency response readiness
- Conflict resolution
- Time management expertise
- Cross-cultural sensitivity
- Airline policies
- Flight scheduling
- Boarding process efficiency
- Disability assistance experience
- Ticketing system
- Adaptable under pressure
- Lost luggage handling
- Gate assignment coordination
- Airport security awareness
- Check-in procedures mastery
- Teamwork and collaboration
- Customer service
- Teamwork
- Multitasking
- Attention to detail
- Time management
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Excellent communication
- Quick thinking
- Adaptability and flexibility
- Reliability
- Effective communication
- Team leadership
- Time management abilities
- Self motivation
- Cash handling
- Critical thinking
- Safety protocols and procedures
- Professionalism
- Team collaboration
- Active listening
- Creative thinking
- Decision-making
- Verbal and written communication
- Adaptability
- Phone and email etiquette
- Phone etiquette
- Itinerary planning
- Detail-oriented
- Task prioritization
- Problem-solving aptitude
- Microsoft office
- Relationship building
- Data entry
- Flexible schedule
- Team building
- Telephone reception
- Transportation regulations
- Product knowledge
- Reservation confirmation
- Travel bookings
- Documentation
- Analytical thinking
- Interpersonal skills
- Documentation and reporting
- Staff training
- Quality control
- Complaint handling
- Continuous improvement
- Payment processing
- Computer reservation software
- Goal setting
- Sales techniques
- Written communication
- Inventory management
- Reservation software
- Analytical skills
- Stress management
- Issue resolution
- Interpersonal communication
- Crisis management
- Record keeping
- Telephone etiquette
- Lost baggage tracing
- Baggage handling procedures
- Special needs assistance
- Professional demeanor
- Cultural awareness
- Invoice preparation
- Employee training
- Onboarding processes
- Process improvement
- Project management
- Leadership development
- Performance evaluation
- Data analysis
- Curriculum development
- Curriculum planning
- Proficient in [software]
- Online instruction
- Public speaking
- Training initiatives
- Creative problem solving
- Learning styles
- Clear verbal communication
- New hire training
- Training material updates
- Assessment techniques
- Brand building and awareness
- Subject matter expertise
- Program management
- Presentations and demonstrations
- Staff development
- Workplace safety training
- Professional development
- Planning and coordination
- Train-the-trainer
- Group and individual instruction
- Course planning
- Training needs analysis
- Lesson planning
- Course development
- Materials preparation
- Lesson plan development
- Remote learning
- Student engagement
- Corporate training programs
- Employee performance reviews
References
References available upon request
Community Service
Hosea Feed the Hungry, Atlanta, GA, Developed strong communication skills while providing customer service to visitors at volunteer center., Utilized problem-solving and organizational skills to manage multiple tasks simultaneously., Organized and assisted with events, activities and programs to drive outreach initiatives., Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects., Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors., Provided direct assistance to individuals in need, offering companionship and support., Served meals at soup kitchens and food pantries to alleviate hunger in the community., Recruited and signed up volunteers and staff.
Awards
- Sales Leadership Award
- Number one Average Dollar Increase
Timeline
Trainer Px Manager
Delta Global Services
10.2024 - Current
Store Manager
Designer Shoe Warehouse
01.2023 - 03.2024
Store Manager
SNIPES
01.2020 - 01.2023
Store Manager
Footlocker, US
01.2008 - 01.2020
Associate in Music Education -
Southern University