Troy Teets
Forney,TX
Summary
Trusted Network Security Engineer with 4 years protecting companies against bad actors who disrupt business operations. Serves as primary safeguard against external threats. Educates colleagues on best practices and network safety protocols. Protects networked assets through both preventive and reactionary measures.
Overview
10
10
years of professional experience
Work History
Cybersecurity Engineer
Bank of Oklahoma
10.2021 - Current
- Worked within a complex, highly regulated technical environment with over 6,000 users
- Developed and maintained company-wide endpoint security solutions.
- Work incidents for firewall requests, user submitted incidents and new server builds
- Completed DR test by ensuring plans are up-to-date and then executing plans during test
- Strong troubleshooting skills both with users and when working at own pace
- Experience working with KQL and leveraging the SIEM to check server builds and troubleshooting incidents
- Worked in an on-call rotation with engineering team
- Update any website certifications on the Website Access Firewall (WAF)
- Work closely with vendor resources to work through any unknown issues in our environment
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
Incident Manager
Tech Mahindra
01.2019 - 01.2021
- Handle 60+ IT support tickets daily via calls, chats, or self-service requests
- Contact users in multiple ways to resolve tickets
- Work across desk teams to notate and escalate any incident trends to the appropriate escalation group
- Coach service desk agents on improving ticket structure, SLA standards, and resolution efficiently
- Use knowledge bases to resolve a variety of issues for different hospital positions
- Provide support to hospital staff with varying levels of expertise and IT knowledge, from facilit workers to physicians
Shift Lead & Lead Bartender
On The Border, LLC
01.2015 - 01.2019
- Trained new bartenders
- Assisted in managing the alcohol inventory of the restaurant
- Promptly researched and resolved guest issues and complaints
Education
Certification - Cybersecurity
CompTIA Security+
09-2023
Associate of Arts - General
Collin College
Plano05-2015
Skills
- Disaster recovery planning
- Firewall management
- Vulnerability assessment
- Analytical thinking
- Security analysis
- Data analysis
- Reverse engineering
- Attention to detail
Timeline
Cybersecurity Engineer
Bank of Oklahoma
10.2021 - Current
Incident Manager
Tech Mahindra
01.2019 - 01.2021
Shift Lead & Lead Bartender
On The Border, LLC
01.2015 - 01.2019
Certification - Cybersecurity
CompTIA Security+
Associate of Arts - General
Collin College
Similar Profiles
Sherri GrahamSherri Graham
Personal Banker Team Lead at Bank Of OklahomaPersonal Banker Team Lead at Bank Of Oklahoma
Vinh HoangVinh Hoang
Cash Vault Production Coordinator at Bank Of OklahomaCash Vault Production Coordinator at Bank Of Oklahoma
Varshith Reddy KallemVarshith Reddy Kallem
Junior Data Engineer at Bank of OklahomaJunior Data Engineer at Bank of Oklahoma