Troy Thomas
Houston,TX
Summary
Highly organized and dependable professional with a successful history of managing multiple priorities. Known for maintaining a positive attitude and taking on extra responsibilities to achieve team goals. Committed to delivering exceptional results through dedication and hard work. Eager to learn and grow, constantly seeking opportunities for personal and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teaching Assistant (TA)
Spring Branch ISD
08.2023 - Current
- As an Autism Intervention Monitor, I am responsible for providing support and assistance to individuals with autism spectrum disorder (ASD) in an educational setting
- Monitoring Progress: Track and document the progress of individuals with ASD participating in intervention programs, ensuring that goals are being met and adjustments are made as necessary
- Implementing Interventions: Assist in the implementation of behavioral, educational, and therapeutic interventions designed to support individuals with ASD in achieving their developmental and educational goals
- Data Collection and Analysis: Collect data on behavior and skill acquisition using various assessment tools and techniques
- Analyze data to identify trends and inform decision-making regarding intervention strategies
- Collaboration: Collaborate with teachers, and other professionals to develop and implement individualized intervention plans tailored to the unique needs of each individual with ASD
- Supporting Individuals and Families: Provide emotional support and guidance to individuals with ASD and their families, helping them navigate challenges and access resources to promote overall well-being
- Maintaining Professionalism: Adhere to ethical and professional standards in all interactions with individuals, families, and colleagues, maintaining confidentiality and respecting the dignity and autonomy of those we serve
- This position requires a commitment to ongoing professional development and may involve working evenings or weekends depending on the needs of the individuals and families served
Security Guard
Colorado Security Agency
01.2022 - 01.2023
- Conduct routine patrols of the store premises to deter and detect any suspicious activity
- Monitor CCTV systems and alarm systems to promptly respond to any security breaches or emergencies
- Provide a visible presence in high-traffic areas to deter potential theft or disturbances
- Assist with the implementation and enforcement of store security policies and procedures
- Collaborate with store management and staff to address security concerns and coordinate response efforts
- Conduct thorough bag checks and inspections as needed to prevent unauthorized items from entering or leaving the premises
- Respond promptly and professionally to any incidents or disturbances, de-escalating situations when necessary
- Complete detailed incident reports and maintain accurate records of security-related activities
- Maintain a professional appearance and demeanor at all times, representing both the security company and the luxury store with the utmost integrity
- Stay informed about current security trends, technologies, and best practices to continually enhance security protocols and procedures
Installation Technician
ADT Security Services
05.2021 - 12.2022
- Maintained a high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling various types of installations
- Organization skills, with an ability to stay focused on assigned tasks
- Familiarity with administrative duties
- Installed new security systems, managed configuration, and delivered user training
- Completed extensive job reports for each service call
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Collected customer signatures once installations and repairs were finished to complete the fence process
- Educate and train new hires, and sub-contractors on company processes, eliminating process gaps
- Ensure proper use of office equipment and address any malfunctions
- Promoted products based on client needs and increased sales by 30%
- Explained upgrades to customers, resulting in 40% signups for additional services
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Comply with data integrity and security policies
Education
Bachelor of Arts - Education
THE UNIVERSITY OF ARKANSAS AT MONTICELLO
Monticello, ARAssociate of Arts - General Studies
Highland Community College
Highland, KS05-2016
Skills
- Microsoft Access
- Service Technician Experience
- Organizational skills
- Succession planning
- Mac OS
- Customer support
- Surveillance
- Security
- CCTV
- Leadership
- Help Desk
- Analysis skills
- Desktop Support
- Technical support
- Data collection
- Security System Experience
- Equipment Repair
- Troubleshooting
- Low Voltage
- Network Support
- Load & Unload
- Data entry
- Typing
- Customer service
- Conflict management
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Collaborative teamwork
- Complex Problem-solving
- Classroom support
- Effective communication
- Mentoring students
- Helping students with special needs
- Behavior management
- Supervising student activities
- Student engagement
- Classroom management
- Student supervision
- Student safety
- Progress monitoring
- Special education
Certification
- Private Security License, 11/01/21, 11/01/25
- Alarm System Installer, 08/01/22, 08/01/2024
- Forklift Certified, 08/01/22, Present
- Level 2 Certified Security Officer, 10/01/22
- Guard Card
- Class D Security
- LEVEL THREE SECURITY OFFICER, 09/01/24, 09/01/26
- Security Guard Training, HOUSTON TEXAS, F01243
Timeline
Teaching Assistant (TA)
Spring Branch ISD
08.2023 - Current
Security Guard
Colorado Security Agency
01.2022 - 01.2023
Installation Technician
ADT Security Services
05.2021 - 12.2022
- Private Security License, 11/01/21, 11/01/25
- Alarm System Installer, 08/01/22, 08/01/2024
- Forklift Certified, 08/01/22, Present
- Level 2 Certified Security Officer, 10/01/22
- Guard Card
- Class D Security
- LEVEL THREE SECURITY OFFICER, 09/01/24, 09/01/26
- Security Guard Training, HOUSTON TEXAS, F01243
Bachelor of Arts - Education
THE UNIVERSITY OF ARKANSAS AT MONTICELLO
Associate of Arts - General Studies
Highland Community College
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