Troy Unrein
Eureka,MT
Summary
Results-driven professional with expertise in operations, project management, team leadership, and problem-solving. Maximizes resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
22
22
years of professional experience
Work History
Director of Operations
InterBel Telephone Cooperative
03.2022 - Current
- Provides leadership and direction for the outside plant operations
- Create budgets and strategic planning for expansion
- Collaborate with contractors and vendors to find cost effective solutions to problems
- Review current processes and eliminate waste
- Promote a culture of positivity and willingness to changes.
Local Area Manager
Project Telephone Company dba Nemont Telephone Cooperative
02.2019 - 03.2022
- Kept departments on target to meet sales and profit objectives by organizing processes to minimize waste and pursue revenue generating opportunities
- Coordinated maintenance for buildings and equipment, routinely assessing each for needed repairs, updates, or replacement
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs and promote the team culture
- Recruited, hired, and trained new employees; monitored and reviewed individual performances
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor Region Operations
CenturyLink/Lumen
04.2012 - 02.2019
- Trained, managed, and motivated employees to promote professional skill development
- Recruited and hired individuals demonstrating passion, dedication and added value to our team
- Represented integrity and professionalism in business, serving as mentor and role model to staff
- Provided leadership to 25 employees through coaching, feedback and performance management
- Identified clients’ business and operational needs and introduced services to provide solutions
- Conducted staff evaluations, determined promotions as well as realignments or reductions in workforce
- Assessed each employee’s individual strengths and delivered mentoring to improve skill levels
- Assessed team proficiencies, Identified, and targeted areas for improvement
- Negotiated contracts with leading clientele, encompassing industry-leading organizations and a multitude of projects.
Sales & Service Technician
Frontier Communications
12.2010 - 04.2012
- Maintained clean, organized, and professional service vehicles
- Obtained consistent word-of-mouth referrals by fully satisfying customers with expert service
- Closed new service contracts by demonstrating benefits to customers
- Answered customers' questions and addressed concerns in person and via phone
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products
- Resolved customers’ issues and offered continual support throughout sales, delivery, installation processes
- Networked to build a client base and promote products to new and existing clients.
Sr. Technician, Project Manager, Field Operations Supervisor
Integrated Systems Inc.
04.2002 - 12.2010
- Collaborated with managers to assess needs and develop program plans
- Evaluated installation projects and developed improvement plans
- Conducted inspections and evaluations
- Proposed, developed, and managed employee recognition programs
- Streamlined strategy integrations between sales, project, supply and installation divisions which reduced duplicate efforts
- Trained, managed, and motivated employees to promote professional skill development
- Trained over 25 employees on business practices, best practices, protocol, system installation and usage
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
Education
Professional Training -
Skillpath ELearning
VOIP, Cisco Call Manager Classes -
Johnson County Community College
Construction Science and Management Classes -
Kansas State University
General Electives -
Central Texas University
Interior Communications Electronics School -
US Navy
Skills
- Department Oversight
- Strategic planning and execution
- Leadership training
- Workforce Planning
- Schedule Management
- Employee Development
- Customer Service Management
- Inventory Management
- Customer Service
- Operations Management
- Cross-functional team management
- Interpersonal Skills
- Performance Evaluations
- Teamwork and Collaboration
- Delegation
- Analytical Thinking
- Needs Assessment
Awards
- USDA Reconnect Grant
- Whitehouse Communication Staff - Letter of Appreciation
- US Navy Achievement Medal
- Southwest Asia Service Medal
- National Contestant Future Business Leaders of America
References
Available upon Request
Affiliations
- Vice President Crystal Lakes Homeowners Association
- Board Member Eureka Riverwalk Foundation
- I enjoy the outdoors and spending time with my family
Accomplishments
- USDA Reconnect Grant Awardee
- ARPA Grant Awardee
- Whitehouse Communication Staff Letter of Appreciation
- Southwest Asia Service Medal
- Navy Achievement Medal
- National Contestant Future Business Leaders of America
References
References available upon request.
Timeline
Director of Operations
InterBel Telephone Cooperative
03.2022 - Current
Local Area Manager
Project Telephone Company dba Nemont Telephone Cooperative
02.2019 - 03.2022
Supervisor Region Operations
CenturyLink/Lumen
04.2012 - 02.2019
Sales & Service Technician
Frontier Communications
12.2010 - 04.2012
Sr. Technician, Project Manager, Field Operations Supervisor
Integrated Systems Inc.
04.2002 - 12.2010
Professional Training -
Skillpath ELearning
VOIP, Cisco Call Manager Classes -
Johnson County Community College
Construction Science and Management Classes -
Kansas State University
General Electives -
Central Texas University
Interior Communications Electronics School -
US Navy
Similar Profiles
Nathan SubiasNathan Subias
Associate Network Engineer at Farmers Telephone Cooperative Inc.Associate Network Engineer at Farmers Telephone Cooperative Inc.
Phillip PilotPhillip Pilot
Network Engineer at Horry Telephone Cooperative Inc.Network Engineer at Horry Telephone Cooperative Inc.
Kaitlin SosaKaitlin Sosa
Customer Service Representative II at Pioneer Telephone Cooperative Inc.Customer Service Representative II at Pioneer Telephone Cooperative Inc.
GINA MARCHETTIGINA MARCHETTI
Senior Parole Agent at IL Department of CorrectionsSenior Parole Agent at IL Department of Corrections
Kathrine SongerKathrine Songer
Retail Sales Associate at Montana Gift and HomeRetail Sales Associate at Montana Gift and Home