Troy Vaught
Hampton,VA
Summary
Experienced hospitality specialist skilled in team building, reducing costs, increasing productivity, and maximizing guest satisfaction seeks culinary career opportunity to nurture my passion for cuisine, hand-crafted cocktails, wine and the overall dining experience. Service-oriented leader with a exceptional communication and conflict-resolution abilities. Talented-problem solver who is always ready for the next challenge.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Kitchen Manager
The Dirty Buffalo
01.2023 - Current
- Maintained clean and safe work environment, adhering to or exceeding all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Hired, mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Fostered a collaborative working environment among diverse teams of line cooks, prep cooks, dishwashers, and other support staff.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
Assistant General Manager
Recovery Sports Grill
07.2022 - 01.2023
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw alcohol inventory management processes to maintain proper stock levels and minimize waste.
Food and Beverage Manager
Hampton Yacht Club
11.2021 - 05.2022
- Organized successful special events that contributed to increased sales figures.
- Managed daily operation of the bar and grill.
- Managed bar and dining inventory effectively, reducing waste and optimizing stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Manager
Rosie's Gaming Emporium
10.2019 - 08.2021
- Maintained COGS for food and beverage quality and service consistently under company standards.
- Traveled to other locations throughout Virginia to mentor and train transitioning managers in the implementation of consistent brand standards.
- Earned Supervisor or the Year and of the Quarter in 2020.
Bar Manager
Pixel's Pints And Bytes
03.2019 - 07.2019
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate inventory, accounts and cash drawers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Bar Manager
Orapax Restaurant
01.2018 - 03.2019
- Instituted bar inventory tracking system for optimal stock levels, reduced waste and cost.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
General Manager
Harpoon Larry's Oyster Bar
12.2016 - 07.2017
- Developed and implemented strategies to increase sales and profitability by managing labor, and performing variance and risk analysis to implement corrective actions.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw inventory
Operations Manager
Baja Restaurant
04.2011 - 08.2016
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed signature cocktails to enhance bar reputation and increase profits.
- Protected business, team members and customers by monitoring alcohol consumption in line with state-regulated requirements.
Bartender Corporate Trainer
TGI Fridays
09.2007 - 10.2009
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Successfully launched two locations in the Las Vegas area as part of the new store opening team.
- Participated in extensive speed, accuracy and testing while creating 85 signature cocktails.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Enhanced corporate culture by conducting team-building activities and workshops.
Education
High School Diploma -
Currituck County High School
Barco, NC06.1999
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Food Preparation
- Staff Training and Development
- Kitchen Management
- Inventory Control
- Waste Reduction
- Attention to Detail
- Problem-Solving
- Safe Food Handling
- Kitchen equipment operation and maintenance
- Ordering Supplies
- Cleaning and sanitation
- Staff Management
- Vendor Relations
- Operations Management
- Team Collaboration and Leadership
- Health Code Compliance
- Food production management
- Recipes and menu planning
- Food and Beverage Management
- Order Accuracy
- Goal Setting
- Employee Scheduling
- Food plating and presentation
- High-volume dining
- ServSafe Certification
- Health Inspections
- Shift Scheduling
- Policy and Procedure Enforcement
- Motivational style
- Purchasing
- Performance Improvement
- Workflow Planning
- Recruitment and hiring
- BOH Operations
- Budget Management
- Reliable and Responsible
- Team Leadership
- Critical Thinking
- Training and Onboarding
- Delegating Assignments and Tasks
- Relationship Building
- Catering Services
- Sales and Marketing
- Managing Reservations and Large Parties
- Anticipating Problems
- Labor and Overhead Cost Estimation
Certification
ServSafe Manager
Timeline
Kitchen Manager
The Dirty Buffalo
01.2023 - Current
Assistant General Manager
Recovery Sports Grill
07.2022 - 01.2023
Food and Beverage Manager
Hampton Yacht Club
11.2021 - 05.2022
Food and Beverage Manager
Rosie's Gaming Emporium
10.2019 - 08.2021
Bar Manager
Pixel's Pints And Bytes
03.2019 - 07.2019
Bar Manager
Orapax Restaurant
01.2018 - 03.2019
General Manager
Harpoon Larry's Oyster Bar
12.2016 - 07.2017
Operations Manager
Baja Restaurant
04.2011 - 08.2016
Bartender Corporate Trainer
TGI Fridays
09.2007 - 10.2009
High School Diploma -
Currituck County High School
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