Hi, I’m
Troy Velasquez
Apple Valley,CA
Summary
Professional with strong background in business ownership, poised to drive business success. Skilled in inventory control, customer engagement, and financial oversight, ensuring operational efficiency. Focused on team collaboration and adaptable to changing business needs, delivering consistent and measurable results. Known for strategic thinking, reliability, and passion for creating positive customer experience.
Overview
21
years of professional experience
Work History
Grocery Outlet Bargain Market
Owner Operator
08.2021 - 12.2024
Job overview
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
99 Cents Only
Assistant Manager of Merchandising and Operations
04.2019 - 05.2020
Job overview
- Established clear expectations for staff performance through regular feedback sessions and goal setting activities.
- Enhanced store sales by implementing effective visual merchandising strategies and layouts.
- Collaborated with store manager to achieve overall store goals, including sales targets and customer service objectives.
- Interacted with customers to obtain feedback and drive satisfaction.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
- Promoted teamwork among staff members through open communication channels, fostering a positive work atmosphere conducive to productivity.
- Trained new team members on merchandising best practices, resulting in a more cohesive and productive team.
- Oversaw visual presentation of products in-store, creating compelling displays that attracted customer attention and drove sales growth.
- Coordinated seasonal merchandise planning, aligning product availability with peak demand periods.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Gruma Corporation - Mission Foods
Owner Operator Mission Foods
10.2015 - 10.2017
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Interacted well with customers to build connections and nurture relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Inspected products and machines to maintain quality and efficiency.
- Worked outside in all weather conditions.
Stater Brothers Markets
Assistant Store Manager
05.2004 - 02.2016
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
Bakersfield College, Bakersfield, CA
No Degree from General Studies
Bakersfield High School, Bakersfield, CA
High School Diploma
Skills
- Store operations
- Inventory control
- Merchandise planning
- Attention to detail
- Financial analysis
- Budget control
- Cash flow optimization
- Business planning
- Financial management
- Business development
- Profit and loss analysis
- Store maintenance
- Marketing strategies
- Team leadership
- Business networking
- Strategic planning
Timeline
Owner Operator
Grocery Outlet Bargain Market
08.2021 - 12.2024
Assistant Manager of Merchandising and Operations
99 Cents Only
04.2019 - 05.2020
Owner Operator Mission Foods
Gruma Corporation - Mission Foods
10.2015 - 10.2017
Assistant Store Manager
Stater Brothers Markets
05.2004 - 02.2016
Bakersfield College
No Degree from General Studies
Bakersfield High School
High School Diploma
Similar Profiles
Angel CesareoAngel Cesareo
Cashier, Stocker and Department Lead at Grocery Outlet Bargain MarketCashier, Stocker and Department Lead at Grocery Outlet Bargain Market
Miguel Angel VazquezMiguel Angel Vazquez
Store Stocker at Grocery Outlet Bargain MarketStore Stocker at Grocery Outlet Bargain Market
Fernando QuintanarFernando Quintanar
Assistant Grocery Store Manager at Grocery Outlet Bargain MarketAssistant Grocery Store Manager at Grocery Outlet Bargain Market