Troy Wachowiak
Cascade,WI
Summary
Dynamic Corrections Sergeant with extensive experience at the Wisconsin Department of Corrections, excelling in crisis management and inmate supervision. Proven track record in developing security protocols and training staff, enhancing facility safety and operational efficiency. Adept at conflict management, fostering a collaborative environment while ensuring compliance with regulations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Corrections Sergeant
Wisconsin Department of Corrections
Madison, WI
08.2018 - Current
- Supervised daily operations within correctional facility ensuring safety and compliance with regulations.
- Trained and mentored new staff on procedures, policies, and emergency response protocols.
- Developed and implemented security measures to enhance inmate management and facility integrity.
- Coordinated incident response strategies and conducted thorough investigations of disturbances.
Assistant Manager
Walmart
Sheboygan, WI
05.2015 - 08.2018
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Led team training initiatives to enhance employee performance and customer service skills.
- Developed and implemented strategies to optimize inventory management systems.
- Analyzed sales data to identify trends and drive merchandising decisions effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with cross-functional teams to improve store layout and product placement.
- Managed scheduling and staffing, ensuring adequate coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Monitored compliance with safety standards, fostering a safe shopping environment for customers and employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved operational efficiency by adopting new technology for inventory management.
- Enhanced team productivity by streamlining operational processes.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Support Manager
Walmart
Sheboygan, WI
06.2013 - 04.2015
- Monitor performance metrics to ensure adherence to company standards and customer satisfaction goals.
- Foster a positive team environment, mentoring employees to achieve individual and departmental objectives.
- Monitored employee and customer interactions to assess quality of service.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Lead cross-functional teams to enhance customer service initiatives and operational efficiency.
- Develop training programs for staff to improve product knowledge and service delivery.
Education
High School Diploma -
Plymouth High School
Plymouth, WISkills
- Inmate supervision
- De-escalation techniques
- Security protocols
- Crisis management
- Disciplinary actions
- Contraband detection
- Rules of conduct
- Security procedures
- Surveillance monitoring
- Officer training
- Conflict management
- Rule enforcement
Timeline
Corrections Sergeant
Wisconsin Department of Corrections
08.2018 - Current
Assistant Manager
Walmart
05.2015 - 08.2018
Support Manager
Walmart
06.2013 - 04.2015
High School Diploma -
Plymouth High School
Military service
Basic and AIT (advanced Individual Training) March - August 1987 Cannon Crew Member 13B
Stationed in Cold War West Germany 1/2 Armored Cavalry Regiment
Wisconsin National Guard B121 FA (Plymouth WI)
- Cannon Crewman
- Ammunition Team Chief
- Gunner
- Chief of section
Awards and Qualifications
- Master Gunner
- Overseas Ribbon
- Army Commendation Medal
Honorably Discharged with 12 Years of total Service