Troy Washington

Work History

Regional Training Coordinator/Diversity Specialist

US Department Of Labor / Wage And Hours Standards

09.2016 - 01.2023

Created and delivered the first Regional Diversity, Equality Inclusion , Accessability program nation wide within the Wage and Hour Division.
Created and managed the first Regional Training Team that focused on Investigative techniques and the associated soft skills needed to conduct federal investigations.
Monitored training programs that focused on performance metrics, adjusting content or delivery methods as needed for optimal results.
Coordinated cross-functional team workshops to foster collaboration and knowledge sharing among employees.
Established a positive learning environment that encouraged open communication and active participation from trainees.
Created engaging visual aids and presentations, enhancing the overall effectiveness of each training session.
Enhanced employee soft skill sets by developing and implementing comprehensive regional training programs.
Streamlined training processes, resulting in increased efficiency, reduced costs and production.
Developed custom training materials tailored to specific job roles within the region.
Mentored junior trainers within the region, sharing best practices and helping them develop their own teaching styles.
Implemented innovative e-learning solutions to accommodate diverse learning styles among regional employees.
Managed budgets effectively, ensuring all allocated funds were used efficiently for maximum impact on employee development efforts.
Maintained accurate records of all completed trainings, certifications, and assessments for easy access and reporting purposes.
Served as a subject matter expert for various topics related to regional operations, contributing valuable insights during organizational meetings.
Assisted in the creation of career development plans for employees seeking advancement opportunities within the organization.
Championed continuous improvement initiatives by encouraging employee feedback on existing programs and incorporating suggestions into future modifications.
Promoted a positive organizational culture by exemplifying company values and fostering a strong sense of teamwork among colleagues.
Evaluated external vendors for potential partnerships in delivering specialized training services when needed.
Collaborated with management to identify skills gaps and create targeted training initiatives.
Facilitated regular networking events within the region, allowing staff members to build connections with peers from different departments or locations.
Provided regular feedback on employee progress to managers, enabling them to make informed decisions regarding promotions or additional development opportunities.
Managed new employee orientation training process for more than 100 employees each year.
Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Trained staff during demonstrations, meetings, conferences, and workshops.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Conducted orientation sessions and organized on-the-job training for new hires.
Trained new hires to perform cross-training exercises with experienced workers.
Analyzed effectiveness of training programs at all levels and recommended updates.
Reviewed and edited all training materials for accuracy and company policy compliance.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Organized and edited training manuals, multimedia visual aids, and other educational materials.
Implemented new learning strategies depending upon employees' skill levels.
Managed all exempt employee coaching, training, and performance improvement actions.
Developed departmental systems and procedures to better align workflow processes.
Directed training programs and development paths for managers and supervisors.
Coordinated technical training and personal development classes for staff members.
Researched and obtained relevant course materials to achieve training objectives.
Conducted training courses and prepared videos for long-term use.
Directed field training to enhance participants' skills.
Created in-depth training manual for all employees.
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Tested all training software and hardware prior to commencing training programs.
Selected and assigned instructors to conduct specific training programs.
Coordinated and prioritized required training courses for all employees in the 7 states that make up the Western Region. Region.
Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Listened and responded to customer requests and forwarded necessary information to superiors.
Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Assisted with staff training to enforce quality, and safety guidelines.
Created and delivered presentations to internal and external stakeholders to showcase work.
Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Monitored industry trends to adapt strategies accordingly.
Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
Spearheaded innovative product development initiatives that increased efficiency and production.
Evaluated customer needs and feedback to drive product and service improvements.
Generated reports detailing findings and recommendations.
Conducted regular reviews of operations and identified areas for improvement.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Developed effective improvement plans in alignment with goals and specifications.
Created and managed project plans, timelines and budgets.

Assistant District Director

US Department Of Labor/ Wage And Hours Standards

03.2000 - 09.2016

Managed a subdivision and directed the enforcement activities of the department of labor/ wage and hour division that covers 7 states, directly supervising 20 investigative employees.
Reviewed investigative files and made recommendations to the Department of Justice on litigation strategies.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Monitored and analyzed industry performance to identify areas of targeting strategic enforcement efforts.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Ensured compliance with industry regulations and legal requirements by implementing on going comprehensive policies and training programs for staff members.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.

Summary

Overview

Work History

Regional Training Coordinator/Diversity Specialist

Assistant District Director

Education

Bachelor of Science - Political Science/ Pubic Administration

Skills

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Timeline

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