Troy Washington Sr.
Douglasville,GA
Summary
Focused Operator with over 20+ years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
17
17
years of professional experience
Work History
Supervisor of Operations
United Postal Service, UPS
Atlanta, GA
01.2019 - Current
- Worked with management team to develop operational goals aligned with business strategy.
- Established operational guidelines and identified opportunities for improvement.
- Organized and oversaw work schedules of departmental managers.
- Developed and maintained client relationships to grow business and improve account retention.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Worked Collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Set team and Individual KPI's and provided regular, actionable feedback.
Director of Operations
KBP Foods
Atlanta, GA
12.2013 - 12.2018
- Responsible for 23 Company Restaurants managing 5 District Managers. Annual sales $30 Million. Built a culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Recognized employees for demonstrating excellent service resulting in increased company morale. Led and supported processes to exceed customer expectations and support alignment of sales team with company values and objectives
- Assessed reports and adjusted workflows to realign with targets.
- Worked with management team to develop operational goals aligned with business strategy.
- Established operational guidelines and identified opportunities for improvement.
Director of Operations
Burger King
Atlanta, GA
01.2007 - 10.2013
- Responsible for 23 Company Restaurants with sales at $32 Million Annually.
- Managing marketing execution, Labor control, Food cost, Recruiting, Training and developing all management for career Growth within the company. Worked with management team to develop operational goals aligned with business strategy.
- Established operational guidelines and identified opportunities for improvement.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed reports and adjusted workflows to realign with targets.
- Successfully improved employment turnover through creating incentive and training programs.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Organized and oversaw work schedules of departmental managers.
Education
Bachelor of Science - Business Administration
University of Pittsburgh
Pittsburgh, PA04.1989
Timeline
Supervisor of Operations
United Postal Service, UPS
01.2019 - Current
Director of Operations
KBP Foods
12.2013 - 12.2018
Director of Operations
Burger King
01.2007 - 10.2013
Bachelor of Science - Business Administration
University of Pittsburgh