Troy White Jr.
Port Tobacco,MD
Summary
A dynamic leader and willing team player with a proven track record of excellence in directing workforce management, strategic planning, and human resources initiatives. I've led high-performing teams, driven innovation, and fostered a collaborative workplace. Effective in establishing robust partnerships with internal and external stakeholders, driving organizational cohesion, and promoting diversity, equity, and inclusion. With expertise in communication, program implementation, and data-driven decision-making, consistently optimize HR processes, streamline recruitment efforts, and achieve remarkable increases in position-fill rates. Achievements include introducing innovative workflows to enhance hiring efficiency, centralizing processes to reduce turnaround times, and spearheading training initiatives for supervisor empowerment and recruitment streamlining. Possessing a proven ability to analyze data trends, implement strategic initiatives, and provide expert HR counsel. Dedicated to leveraging extensive experience to drive organizational success while championing the agency's goals and mission. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process, and resource optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to assume added responsibilities to meet or exceed team goals.
Overview
9
9
years of professional experience
Work History
Supervisory Management and Program Analyst
U. S. Citizenship and Immigration Services, Headquarters Fraud Detection and National Security (HQFDNS)
2018.12 - Current
- Leading an award-winning team of seven subject matter experts, overseeing and coordinating a comprehensive range of personnel administration and human resources programs for a diverse national and international workforce of over 2,200 employees and supervisory staff. Manage critical HR functions, including Work-Life Services, Disability and Reasonable Accommodations, Telework/Remote Programs, Performance Management, and WebTA (time and attendance enterprise tool). Spearheaded the development and implementation of streamlined procedures for New Employee Orientation and Employee Exit Processes, ensuring efficiency and alignment with organizational goals.
- Implemented the use of surveys for retention and departures to decrease attrition resulting in executive management instituting suggestions gained from those surveys and successfully improving morale in the Directorate
- Strategically collaborate with USCIS Human Capital and Training (HCT), HR teams, and senior leaders from Field Operations, Service Center Operations, and Refugee Asylum and International Operations to oversee and optimize 1,723 recruitment actions. Drive a significant improvement in hiring efficiency, achieving a notable 88.2% position fill rate, which exceeds the average fill rates of the past four years by 10%, and enhances overall recruitment outcomes across the Directorates.
- Launched an internal hiring workflow process for the Directorate to streamline hiring actions, submissions, and procedures
- Orchestrated the creation and deployment of intuitive templates, resume matrices, and standardized memos using SharePoint, establishing a centralized resource hub for Senior Executives and hiring managers. This innovative solution streamlined recruitment and hiring processes, resulting in an 88.2% position fill rate and significantly boosting the Directorate’s hiring efficiency and effectiveness.
- Developed and implemented the Directorate’s first paperless process for FOIA requests, centralizing and reducing processing time by 50%, from two weeks to one week. This advancement minimized the need for additional processing time for hiring certificates, enabling the organization to onboard new hires quickly and efficiently.
- Increased the Directorate’s HR efficiencies by generating more than 100 new Position Descriptions (PDs) to include reconciling outdated PDs and PDs for newly developed positions. This action aligned with the agency, the Department and OPM HR requirements, and the needs of the American Federation of Government Employees (AFGE) union
- Enhanced the efficiency of filling vacant positions by leveraging special hiring authorities, shared certificates, and joint announcements, reducing processing times by 50%, and expediting the establishment of entrance dates for new employees.
- Developed and delivered comprehensive training for supervisors on the Job Analysis process, significantly improving their understanding and awareness, which led to reduced creation times and more effective collaboration with hiring managers.
- Provided strategic advisory to senior executive management, managers, supervisors, special assistants, and administrative specialists on managing telework and remote work employees, formulating strategic staffing plans to forecast future needs and reduce attrition, optimizing organizational structures based on positions and grades, and ensuring adherence to internal policies and procedures.
- Spearheaded weekly and monthly staffing meetings with hiring managers and senior executive management to create increased communication and collaboration opportunities. These meetings have played a significant role in increasing the recruitment and retaining of employees by routinely discussing resource needs based on organizational priorities and statistical analysis from various internal databases
- Trained hiring managers and senior executives on innovative staffing and recruitment policies and procedures, ensuring effective implementation and understanding across the Directorate.
- Performed in-depth analysis of the Directorate’s vacancy rates using the Table of Organization Position System, integrating Human Capital and Training guidelines with Office of Personnel Management standards to optimize staffing strategies and ensure fair and equitable recruitment.
- Craft sound justifications and recommendations for senior executives, managers, supervisors, and special assistants to forecast future staffing projections, recruitment changes, and individual position management changes to align with budget constraints imposed by the Chief Financial Officer (CFO) and resource needs to carry out the mission of the organization
- Championed representation for the Fraud Detection and National Security Directorate and U.S. Citizenship and Immigration Services at 11 high-impact in-person and virtual job fairs. Secured over 25 tentative job offers for top-tier candidates for challenging positions, while fostering key operational partnerships across directorates to drive internal procedural enhancements and efficiency gains.
- Spearheaded recruitment initiatives by expertly conducting candidate interviews and evaluations at hiring fairs and panels, serving as a key agency representative, and ensuring adherence to rigorous organizational standards and best practices.
- Executed comprehensive interviews for vacant positions, ensuring meticulous compliance with staffing and recruitment protocols as outlined by the Human Capital and Training Directorate of USCIS and the Office of Personnel Management, effectively supporting organizational goals.
- Provide counsel to senior executives, hiring managers, and employees on policies and procedures for the Performance Management program
- Provide expert advice, help desk sessions, and make technical corrections using the agency's first Electronic Performance Management (EPM) system and exceeded the agency-mandated deadlines for submissions
- Delivering clear, concise goals, priorities, and deadlines and discussing each employee's performance and personal goals led to improved productivity of the Workforce Management staff
- Cultivate an engaged and motivated staff to reach new heights in performance, quality, and accuracy in all daily duties.
- Consistently foster and facilitate a positive work environment and foster collaboration and empowerment to increase employee performance and proficiency
- Resolve staff conflicts efficiently, reducing formal complaints by fostering a culture of resolution at the grassroots level through effective communication and conflict management techniques.
- Lead weekly staff meetings to ensure clear communication of key information, promote the exchange of new ideas, and drive team innovation for continuous process improvement and creative problem-solving.
Supervisory Operations Support Specialist
U. S. Citizenship and Immigration Services, Potomac Service Center
2017.03 - 2018.12
- Managed an eight-member team in coordinating, executing, and advising over 560 employees and managers on diverse human resources and administrative services, ensuring seamless operations and support.
- Provided expert guidance to supervisors, managers, special assistants, and operations support specialists on key HR matters including time and attendance, leave management, staffing coordination, promotions, and internal policies.
- Drafted and responded to FOIA requests with detailed correspondence and recruitment documentation, maintaining compliance and transparency with the Human Resources Operations Center.
- Developed and implemented targeted training and mentoring programs within the Mission Support Division, clearly defining goals, priorities, and deadlines to enhance staff performance and development.
- Served as a mentor, fostering the personal and professional growth of Mission Support staff, both within the agency and beyond.
- Ensured strict adherence to Office of Personnel Management regulations regarding the Family Medical Leave Act, sick leave, annual leave, and other time and attendance policies.
- Orchestrated a successful bridge-building visit to the Vermont Service Center, leading a team of four from the Potomac Service Center to collaborate with 12 Mission Support staff members, resulting in actionable improvements and updates to procedures.
- Coordinated a productive bridge-building visit to the Human Resources Operations Center, enabling a team of four from the Potomac Service Center to network with key HR contacts and address various HR challenges.
- Acted as Financial Management Supervisor in the absence of the regular supervisor, overseeing budget management, procurement processes, and travel arrangements with precision.
- Introduced a paperless staffing process at the Potomac Service Center, streamlining resume reviews, interview note submissions, and panel collaborations, significantly enhancing operational efficiency.
- Represented the Potomac Service Center at job fairs for AmeriCorps/Peace Corps and Summer Hire, resulting in the successful recruitment of over 28 qualified employees.
- Directed asset procurement and managed budgetary matters in alignment with the annual service center budget, ensuring effective resource utilization.
- Optimized the New Employee Onboarding Process, enhancing the accuracy of onboarding information and facilitating a smooth transition for new hires.
- Collaborated with Headquarters Service Center Operations to manage performance evaluations, update position descriptions, and handle staffing allocations for the Potomac Service Center.
- Initiated and maintained proactive communication with Service Center management to address policy and procedure feedback, enhancing overall service quality.
- Acted as a liaison for the Potomac Service Center, ensuring efficient administration and resolution of HR issues.
- Engaged in working groups through conference calls and email communications with other service centers, leveraging subject matter experts to address HR challenges and share best practices.
- Conducted interviews and managed the coordination and organization of hiring processes, ensuring adherence to HR policies and procedures for fair and effective recruitment.
- Created and updated administrative, HR, and training policies for the Potomac Service Center, aligning with organizational standards and enhancing operational efficiency.
- Partnered with executive management to develop and implement effective data reporting, recruiting, and staffing policies and procedures.
- Cultivated a positive work environment, driving staff engagement and performance through effective management, motivation, and influence.
- Resolved staff conflicts efficiently, maintaining a low level of formal complaints and promoting conflict resolution at the earliest stage.
- Supervised a team of 12 in human resources staffing, leading to the successful integration of over 150 new employees and achieving a staffing benchmark of over 400 employees.
- Reviewed and processed administrative and HR actions using the SF-52 form in the Electronic System for Personnel, ensuring accuracy and compliance.
- Provided clear and actionable feedback on performance expectations, conducted evaluations, and issued performance appraisals for 12 Employee Services staff members.
- Guided supervisors and managers through the performance appraisal process, offering support on deadlines, form usage, and document completion.
- Facilitated weekly staff meetings and individual sessions to communicate important information, address concerns, and review performance.
- Managed time and attendance for 12 staff members, including approving/denying hours, overtime, and leave, and served as a delegated approver for additional Mission Support staff.
- Displayed flexibility and a proactive approach by taking on additional tasks outside the standard scope of duties as required.
Mission Support Specialist
U. S. Citizenship and Immigration Services, Headquarters Service Center Operations
2016.07 - 2017.03
- Coordinated and evaluated management and administrative services, providing advice on systems including information management, records, budget, procurement, personnel, and travel.
- Supported the Resource Management Branch Chief by organizing meetings, gathering briefing data, and maintaining effective communication in all areas of responsibility.
- Identified and recommended improvements to enhance the efficiency and effectiveness of staffing data collection, and communicated updates on policies and procedures related to budget, travel, fleet management, procurement, and human resources at the Headquarters Operations level.
- Represented the office in interactions with vendors and internal organizations, ensuring the smooth execution of services and adherence to agency responsibilities.
- Provided guidance on Performance Plans and Appraisals to Service Centers, including assistance with forms, submission deadlines, and appropriate issuance forms for various rating periods.
- Supported the annual execution of the SCOPS Directorate’s budget, ensuring accurate and timely budget management.
- Offered technical support in human resources and budget matters, facilitating effective operational support for management.
- Assisted in managing Fleet vehicle operations by updating Service Centers on policies, expectations, and newly implemented procedures.
- Created and processed all personnel actions for the SCOPS Directorate using SF-52 in the Electronic System for Personnel, ensuring accurate and efficient personnel management.
- Developed effective communication channels with Service Centers regarding policies and procedures for the Resource Management branch at Headquarters SCOPS.
- Performed liaison functions with other organizations to optimize Directorate operations and ensure efficiency.
- Analyzed and interpreted hiring and staffing data to generate reports for all management levels, supporting human resources efforts with actionable insights.
- Utilized reporting programs such as Table of Organization Position System (TOPS) and FAST Hire to measure staffing and recruiting activities, demonstrating high proficiency in reporting tools.
- Created and presented detailed Microsoft Excel spreadsheets and charts to upper management, providing clear and actionable data insights.
- Evaluated Resource Management Branch policies to ensure they are practical and meet current DHS and USCIS standards for awards and performance evaluations.
- Collaborated with leadership to develop and implement policies and procedures for data reporting, recruiting, and staffing, ensuring alignment with organizational goals.
- Communicated technical and analytical information effectively to management at all levels, ensuring clarity and precision in reporting and advisory functions.
- Managed the New Employee Onboarding Process at Headquarters SCOPS, including arranging seating, supply bundles, and introductory meetings with branch chiefs to familiarize new employees with departmental functions.
- Updated the Administrative Procedures for Headquarters SCOPS by collecting and integrating information from various resources to create accurate and useful documentation.
- Demonstrated flexibility and willingness to undertake additional tasks outside the standard scope of duties, contributing to overall team success.
Supervisory Financial Administrative Specialist
Department of Veteran’s Affairs, Veteran's Benefits Administration
2016.02 - 2016.07
- Directed daily operations for the Finance and Accounting Unit, providing strategic financial guidance to upper management on a $77,000,000 annual budget for the Regional Office, ensuring precise and actionable advice on fiscal matters.
- Led negotiations for annual budget allocations and effectively advocated for increased funding when necessary, aligning budgetary resources with operational demands.
- Oversaw the accurate preparation, maintenance, and presentation of budget reports on both a weekly and monthly basis, enhancing financial transparency and accountability across the organization.
- Delivered comprehensive monthly briefings to the Regional Office Director and Assistant Directors on budgetary performance and potential shortfalls, facilitating proactive financial management.
- Administered fiscal program guidelines, managing payments for general operating expenses and employee benefits, ensuring adherence to organizational policies and financial integrity.
- Reviewed and approved over 5,000 fiscal transactions each month and processed an average of $3,000,000 in incoming funds, demonstrating rigorous financial oversight and management.
- Served as the principal advisor on fiscal and accounting matters, providing expert counsel to the Regional Office Director and station management on fund availability and strategic financial planning.
- Maintained and optimized an integrated computerized accounting system, employing advanced data entry and self-balancing techniques to ensure precision and reliability.
- Implemented robust internal control procedures to safeguard public funds and ensure compliance with applicable laws and regulations.
- Managed program guidelines to guarantee timely and accurate payment of salaries, benefits, and awards, supporting efficient financial operations.
- Led a team of 12 Finance and Accounting Unit employees, identifying training needs and providing targeted development to enhance team capabilities and performance.
- Advised and mentored subordinate employees on their duties, tasks, and personnel issues, fostering a collaborative and high-performing work environment.
- Conducted 20 interviews and successfully selected candidates for two key positions within the Finance and Accounting Unit, strengthening team expertise and operational effectiveness.
Education
MBA - Business Administration And Management
Strayer University
Washington, DC03.2024
Bachelor of Business Administration -
Strayer University
Washington, DC12.2021
Skills
- Leadership and Engagement
- Risk Assessments
- Strategic Planning
- Business process improvement
- Interpersonal Communication
- Problem-Solving
- Decision-Making
- Client Relationship Management
- Process Mapping and Analysis
Military Service
United States Marine Corps, 8/30/1999, 8/31/2015, Administrative Specialist (Administrative Chief) – Responsible for staffing, travel, procurement, and legal administrative matters. Platoon Sergeant – Responsible for leading, mentoring, coaching, and training over 100 Marines. Recruiter/Non-Commissioned Officer in Charge (NCIOC) – Responsible for managing a Recruiting Sub-Station covering 30 square miles of the operating area and ten high schools. Substance Abuse Coordination Officer – Responsible for coordinating urinalysis, ensuring accurate chain of custody and results.
Timeline
Supervisory Management and Program Analyst
U. S. Citizenship and Immigration Services, Headquarters Fraud Detection and National Security (HQFDNS)
2018.12 - Current
Supervisory Operations Support Specialist
U. S. Citizenship and Immigration Services, Potomac Service Center
2017.03 - 2018.12
Mission Support Specialist
U. S. Citizenship and Immigration Services, Headquarters Service Center Operations
2016.07 - 2017.03
Supervisory Financial Administrative Specialist
Department of Veteran’s Affairs, Veteran's Benefits Administration
2016.02 - 2016.07
MBA - Business Administration And Management
Strayer University
Bachelor of Business Administration -
Strayer University
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