Troy Wiegel
Coronado,CA
Summary
Dynamic professional with extensive experience at HomeGoods/Marshalls/TJ Maxx, specializing in shrink reduction and team leadership. Achieved a remarkable 50% decrease in shrink through innovative asset protection strategies, while consistently driving teams to achieve top regional rankings. Known for strong communication and investigative skills that foster collaboration and enhance performance. Aiming to leverage expertise in loss prevention to contribute to organizational success.
Overview
31
31
years of professional experience
Work History
Small Business Owner
Crown Meets Sea
Coronado, CA
10.2017 - Current
- Oversee daily operations of the business and provided guidance when needed.
- Set pricing structures according to market analytics and emerging trends.
- Review financial statements and sales activity reports to measure productivity and goal achievement.
- Monitor cash flow to ensure proper budgeting of resources.
- Ensure compliance with all local laws and regulations related to the business operations.
- Manage operations budgeting, accounts payable and accounts receivable and payroll.
- Mitigate business risks by working closely with staff members and assessing performance.
District Loss Prevention Manager
HomeGoods/Marshalls/TJ Maxx
San Diego, CA
03.1999 - 10.2021
- Directed loss prevention operations across eleven retail locations.
- Hired, trained, and developed a team of eight Detectives along with a Loss Prevention Investigator.
- Addressed shrink-related challenges through innovative problem-solving strategies.
- Cultivated strong working partnerships with both the District Manager and Store Management.
- Investigate and Interview dishonest associate cases
- Manage and facilitate LEAD (Leadership Enhancement Accelerated Development) program for the Region
- Earned recognition as a three-time District Loss Prevention Manager of the Year.
- Awarded best shrink performance in the Region four years in a row
- Achieved consistent top 10% regional performance rankings.
- Certified in Wicklander-Zulawski Interview and Interrogation techniques
- Conducted multiple workshops focused on developing interviewing and interrogating skills.
- Selected to represent Loss Prevention department in numerous company-wide meetings.
- Delivered comprehensive training to incoming District Loss Prevention Managers.
- District Loss Prevention Manager of the year - Excellence in Staff Development
- Member of the Loss Prevention 'Best Methods' Team for Marshalls and TJ Maxx
Store Operations Manager
HomeGoods/Marshalls/TJ Maxx
01.2003 - 01.2004
- Manage all store operations in a 9 million dollar building
- Aid in curating and organizing an effective sales floor
- Drive sales and customer service
- Store Manager in training
- Increased sales by 10%
- Lowered shrink by 50%
- Increased customer satisfaction scores by 10 basis points
- District expert in store operations
Regional Investigations Manager
HomeGoods/Marshalls/TJ Maxx
01.2002 - 01.2003
- Manage all internal investigations throughout 120 stores
- Hire, train and develop eight Loss Prevention Investigators
- Develop and implement an effective investigations program throughout the Region
- Assist with all Regional Loss Prevention programs
- Create/maintain an effective partnership with the Regional Vice President and Assistant Vice President of Operations
- Increased the quality and quantity of case closures in the Region
- Reduced inventory shrink
- Developed a successful well producing team of Investigators
- Consistently met or exceeded performance expectations
Asset Protection Manager/District Liaison
Sears, Roebuck and Co.
Phoenix, AZ
01.1994 - 03.1999
- Manage the Loss Prevention functions in a 50 million dollar store
- Investigate and resolve all shrink issues within the store
- Implement and manage an effective safety program
- Open and close the store and handle any store alarm issues
- Utilized at other stores throughout the district for training and investigations/interviews
- Awarded 'Best of the Best' Asset Protection Manager two years in a row
- Reduced all controllable expenses by 50%
- 0 lost time accidents/workers compensation claims for 3 years
Education
Criminal Justice, general credits
Rio Salado College
Phoenix, AZ01.1999
Skills
- Theft prevention
- Investigations
- Internal auditing
- Organized retail crime
- Shrink reduction
- Interviewing techniques
- Detail-oriented
- Team leadership and coaching
- Outstanding communication skills
- Relationship building and management
Power Statement
Hard working, self-motivated, high achieving business professional with thirty years experience in Leadership and Loss Prevention. Quick learner who is committed to the highest level of excellence.
References
References available upon request.
Timeline
Small Business Owner
Crown Meets Sea
10.2017 - Current
Store Operations Manager
HomeGoods/Marshalls/TJ Maxx
01.2003 - 01.2004
Regional Investigations Manager
HomeGoods/Marshalls/TJ Maxx
01.2002 - 01.2003
District Loss Prevention Manager
HomeGoods/Marshalls/TJ Maxx
03.1999 - 10.2021
Asset Protection Manager/District Liaison
Sears, Roebuck and Co.
01.1994 - 03.1999
Criminal Justice, general credits
Rio Salado College