Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Williams

Springfield,MA

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient and, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Club Pride Associate

Fitness International LLC
02.2022 - 03.2023
  • Created inviting environment for customers by maintaining facility organization and cleanliness.
  • Safeguarded building security by 3 locking doors, windows, and gates after completing cleaning duties.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained well-stocked restrooms by regularly monitoring and replenishing supplies as needed.
  • Improved overall facility appearance through diligent floor care, including sweeping, mopping, and vacuuming.
  • Enhanced cleanliness and sanitation by consistently performing thorough custodial tasks in assigned areas.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maximized efficiency with meticulous organization of storage rooms containing cleaning supplies and tools.
  • Complied with all relevant safety regulations and guidelines, further reducing risk of accidents or incidents onsite.
  • Protected public health standards through adherence to established cleaning protocols using approved chemicals and equipment.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Supported waste management efforts by efficiently collecting and disposing of trash throughout facility.
  • Upheld high levels of customer satisfaction with timely completion of requested custodial services.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with strong work ethic.
  • Self-motivated, with strong sense of personal responsibility.
  • Reduced wear on surfaces through regular dusting and polishing of furniture, fixtures, and equipment.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Ensured prompt response to facility needs by effectively prioritizing daily work orders and task lists.
  • Streamlined inventory management processes through regular monitoring and timely reporting of supply needs.

Warehouse Worker

Joseph Freedman Industrial
11.2021 - 01.2022
    • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
    • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
    • Assisted in receiving, stocking and distribution of merchandise.
    • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
    • Consistently lifted materials weighing as much as 50-100 pounds.
    • Loaded, unloaded, and moved material to and from storage and production areas.
    • Maintained clean, orderly work environment free of hazards.
    • Operated equipment while observing standard safety procedures.
    • Unpacked and repacked items in different quantities and configurations for shipment.
    • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
    • Helped train new employees in safe practices and warehouse procedures.
    • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
    • Cleaned and maintained warehouse in compliance with OSHA safety standards.
    • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
    • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
    • Collaborated with various departments to manage timely delivery of orders and avoid delays.
    • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
    • Exercised leadership capabilities by successfully motivating and inspiring others.
    • Strengthened communication skills through regular interactions with others.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Proven ability to develop and implement creative solutions to complex problems.
    • Applied effective time management techniques to meet tight deadlines.
    • Self-motivated, with a strong sense of personal responsibility.
    • Proven ability to learn quickly and adapt to new situations.
    • Skilled at working independently and collaboratively in a team environment.
    • Identified issues, analyzed information and provided solutions to problems.
    • Organized and detail-oriented with a strong work ethic.

Cleaning Crew Member

Annie's Cleaning Service
09.2014 - 05.2019
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Operated buffers and burnishers to clean and polish floors.
  • Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Enhanced cleanliness standards by consistently maintaining well-organized and efficient cleaning routine.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within organization.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Developed strong relationships with clients, providing prompt communication and updates on progress of cleaning tasks, ensuring their satisfaction.
  • Supervised supplies in inventory and submitted reorder requests.
  • Improved overall team productivity with proper time management and prioritization of tasks.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Gained repeat business from satisfied customers due to meticulous workmanship that exceeded their expectations.
  • Contributed to positive work atmosphere by fostering teamwork and open communication among crew members.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained safe working environment through careful use of equipment and adherence to safety protocols.
  • Streamlined cleaning processes with implementation of innovative techniques, methods, and tools.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.

Crew Kitchen Staff Member

Nashawtuc Country Club
04.2012 - 06.2012
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Proactively addressed potential issues before escalated into larger problems, ensuring smooth operation of kitchen.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Followed food safety practices and sanitation guidelines.
  • Assisted in reducing food waste by effectively managing inventory and implementing proper storage techniques.
  • Monitored food temperatures and quality throughout shifts.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Monitored food temperature, discarding items not stored correctly.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Provided support during special events such as catering orders or large parties, helping team meet unique challenges while maintaining excellent service standards.
  • Monitored inventory deliveries to minimize product losses and prep for service.
  • Stocked and rotated food items according to expiration dates.
  • Assisted in setting up and breaking down kitchen stations.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Transported food items from storage areas to kitchen for prepping.
  • Pushed, pulled and transported large loads and objects.
  • Trained new staff on food preparation and safety procedures.
  • Followed recipes and chef instructions to prepare food correctly.
  • Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
  • Followed all safety protocols and maintained safe working environment, reducing risk of accidents or injuries.
  • Plated and presented food following chef requirements.
  • Lifted and carried heavy materials.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Collaborated with team members to improve overall efficiency, resulting in shorter wait times for customers.
  • Received recognition for exceptional teamwork and collaboration, fostering positive work atmosphere.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Mentored and trained new hires, ensuring quickly became valuable team members capable of meeting high standards set by company.
  • Maintained high personal grooming standards and uniform presentation.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.
  • Maintained composure and work quality while under stress.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Played an integral role in maintaining high health inspection scores through diligent cleaning practices and adherence to sanitation guidelines.
  • Earned a reputation for reliability and dedication, often volunteering to cover shifts or assist with additional tasks when needed.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Developed strong communication and organizational skills through working on group projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained strong leadership skills by managing projects from start to finish.

Education

No Degree - Cultural Anthropology

Colorado State University - Pueblo
Pueblo, CO
06.2006

GED -

Roger L. Putnam
Springfield, MA
06.2005

Skills

  • Workplace Safety
  • Staff Support
  • Reliable and Responsible
  • Safety and Cleanliness Standards

Certification

  • Microsoft Office Training - (2005-2012)

Timeline

Club Pride Associate

Fitness International LLC
02.2022 - 03.2023

Warehouse Worker

Joseph Freedman Industrial
11.2021 - 01.2022

Cleaning Crew Member

Annie's Cleaning Service
09.2014 - 05.2019

Crew Kitchen Staff Member

Nashawtuc Country Club
04.2012 - 06.2012

No Degree - Cultural Anthropology

Colorado State University - Pueblo

GED -

Roger L. Putnam

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Troy Williams