Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Troy Williams

Raleigh,NC

Summary

Dynamic and adaptable professional, adept in schedule coordination, emails, and conflict resolution. Excelled in enhancing service delivery through meticulous social media management and customer feedback analysis. Skilled in Google software and fostering teamwork, I bring a blend of technical proficiency and interpersonal skills to excel in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant

VenusLife
Newark, New Jersey
02.2022 - 12.2024
  • Confirmed appointments and scheduled meetings to keep clients on track, preventing double bookings and missed deadlines and appointments.
  • Monitored social media accounts for comments or messages requiring attention.
  • Scheduled appointments and managed calendars for executives to optimize their time.
  • Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
  • Managed social media accounts, posting updates and engaging with the audience.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries.
  • Designed and distributed newsletters, enhancing communication with clients or staff.
  • Screened emails and decluttered inboxes by creating folders, labels, and filters.
  • Handled data entry tasks to help clients spend more time on executive commitments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.

Patient Transporter And Operator

Saint Michael’s Medical Center
Newark, New Jersey
05.2021 - 02.2024
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Carried messages or documents between departments.
  • Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
  • Responded to emergency medical calls, security calls, or fire alarms.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Handled typing and data entry duties.

Afternoon Daycare Teacher

Play Learn grow Daycare
Newark, New Jersey
10.2019 - 02.2020
  • Interacted with children, ages 5-13
  • I organized and cleaned the classroom.
  • Meet with parents to discuss children's activities and development.
  • model appropriate social behaviors and encourage sympathy to develop interpersonal relationships and communication skills.
  • Planned activities and entertaining ways for the children to learn.

Education

High School Diploma -

East Side Highschool
Newark, NJ
06-2020

Skills

  • Mail distribution
  • Email correspondence
  • Types 41 wpm
  • Schedule coordination
  • Corporate procedures
  • Flexibility and adaptability
  • Meeting scheduling
  • Expert in google software
  • Data entry
  • Billing and coding
  • Reporting and documentation
  • Schedule and calendar management
  • Travel arrangements
  • Online research
  • Conflict resolution
  • Prep work
  • First aid training
  • Teamwork and cooperation
  • Safety procedures
  • Emergency procedures
  • Food and beverage preparation
  • Baggage handling assistance
  • Public speaking
  • Verbal and written communication
  • Hospitality service expertise

Certification

  • osha 10

Languages

English
Native/ Bilingual
Spanish
Elementary
Korean
Elementary

Affiliations

  • Reading
  • candle making
  • writing
  • Videography and photography

References

References available upon request.

Timeline

Assistant

VenusLife
02.2022 - 12.2024

Patient Transporter And Operator

Saint Michael’s Medical Center
05.2021 - 02.2024

Afternoon Daycare Teacher

Play Learn grow Daycare
10.2019 - 02.2020

High School Diploma -

East Side Highschool

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Troy Williams