Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Williams

Murfreesboro

Summary

Detailed Client Service Associate with experience as a department manager well known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

12
12
years of professional experience

Work History

National Account Admin Assistant

Metro Trailer Leasing
08.2024 - 05.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Department Manager

Walmart
03.2015 - 08.2024
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Handled shift overstock, restocking and inventory control.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Inventory Stocker

Old Time Pottery
07.2013 - 02.2014
  • Accurately maintained inventory records and logs.
  • Received, stored, and distributed materials, tools, equipment, and products within the warehouse.
  • Verified quantities of incoming and outgoing shipments against invoices or other documents.
  • Monitored stock levels and identified reordering needs.
  • Stocked shelves with new merchandise as needed.
  • Organized warehouse space to ensure efficient storage of goods.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, forklifts, and other related equipment.
  • Assisted in physical inventories by counting stock items on shelves or racks.

Education

BBA - Management and Leadership, Business

Middle Tennessee University
05.2016

Skills

  • Customer Service
  • Communication
  • Database Management
  • Logistics Planning
  • Security and Safety
  • Customer Engagement
  • Customer service
  • Team leadership
  • Problem-solving
  • Decision-making
  • Customer engagement
  • Goals and performance
  • Order processing
  • Systems and software expertise
  • Operations

Timeline

National Account Admin Assistant

Metro Trailer Leasing
08.2024 - 05.2025

Department Manager

Walmart
03.2015 - 08.2024

Inventory Stocker

Old Time Pottery
07.2013 - 02.2014

BBA - Management and Leadership, Business

Middle Tennessee University

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