Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Troy A. Baldwin

Windsor,CO

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase revenue and cement loyalty.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Mortgage Loan Originator

Academy Mortgage Corporation
07.2021 - Current
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
  • Collected information from banks, institutions and employers to assess applicant eligibility.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Checked loan documents for accuracy prior to closing.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Monitored portfolio performance and provided clients with periodic updates on loan progress.

Operations Supervisor

Carestream Health Inc.
10.2015 - 07.2021
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Analyzed department metrics and performance and reported findings to management.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Interceded between employees during arguments and diffused tense situations.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Operations Team Leader

Carestream Health Inc.
05.2009 - 10.2015
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Set schedules and oversaw daily workflow.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.

Lean Manufacturing Specialist

Carestream Health Inc.
05.2007 - 05.2009
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Collaborated with various departments such as engineering, management, procurement, sales, marketing, suppliers and quality assurance to provide technical support.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
  • Reviewed production schedules and streamlined processes.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Developed streamlined manufacturing process, which boosted productivity and saved $[Amount].

Lead Chemical Operator

Eastman Kodak Company
01.1992 - 05.2007
  • Communicated with supervisors and other personnel to review and discuss process changes.
  • Operated chemical processing equipment successfully while adhering to company standards.
  • Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
  • Tracked and documented production data to maintain accurate records.
  • Stored, retrieved, mixed, and monitored chemicals used in production process.
  • Followed all waste handling guidelines to minimize waste generation.
  • Safely used various machinery and forklifts during chemical drumming operations.
  • Implemented safety protocols and procedures for safe, efficient process operation.

Car Audio/Alarm Installer

Quality Auto Sound
07.1990 - 12.1991
  • Installed new wiring and connections to complete connections and bypass cable faults.
  • Accessed needed areas by carefully removing door or dash panels, seats and carpeting.
  • Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
  • Built special wood, fiberglass and carpet enclosures to hold equipment and minimize shifting.
  • Wired block diagrams and operated [Type] automatic test equipment to conduct preventive maintenance.
  • Completed skilled installations and thorough set up of [Type] and [Type] vehicle systems.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Production Operator

Eastman Kodak Company
01.1988 - 07.1990
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Displayed good knowledge of safe operating and emergency procedures development and implementation.
  • Packaged finished film products and prepared packages for accurate shipping.

Education

High School Diploma -

Windsor High School
Windsor, CO
1987

Skills

  • SAP, MS Office, Encompass
  • Business Referral Management
  • Loan Modification
  • Government Lending
  • Sales Development
  • Marketing Expertise
  • Real Estate Lending Processes
  • Loan Evaluations
  • Loan Product Promotion
  • Processing Loan Applications
  • Oral and Written Comprehension
  • Mortgage Plan Advising
  • Performance Assessment and Improvement
  • Strong Relationships

Accomplishments

Windsor Chamber of Commerce Vice-Chair Board member

Certification

I am the acting President of my HOA and the Windsor 6th Man Club. I also own my own business - Windsor Club Basketball. Powered Industrial Truck license Certified asbestos handler Electrical safety certified - LO/TO Certified CPR / First Aid certified Certified DOT Handler / HAZMAT 126f certified SCBA Certified Six Sigma Green Belt Certification

Timeline

Mortgage Loan Originator

Academy Mortgage Corporation
07.2021 - Current

Operations Supervisor

Carestream Health Inc.
10.2015 - 07.2021

Operations Team Leader

Carestream Health Inc.
05.2009 - 10.2015

Lean Manufacturing Specialist

Carestream Health Inc.
05.2007 - 05.2009

Lead Chemical Operator

Eastman Kodak Company
01.1992 - 05.2007

Car Audio/Alarm Installer

Quality Auto Sound
07.1990 - 12.1991

Production Operator

Eastman Kodak Company
01.1988 - 07.1990

High School Diploma -

Windsor High School

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Troy A. Baldwin